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Job Title:   Travel Insurance Executive (Fresher Job Opportunities)

Organization: MUA Insurance

Duty Station: Kampala, Uganda

About US:

Mauritius Union Assurance Company Limited (MUA) is the second largest Insurance Company in Mauritius, and is a Public Company, listed on the Stock Exchange of Mauritius since 1993. With extensive network in Uganda, we are now offering an opportunity for General Insurance Sales Agents to be based at our Crown House Agency office on Kampala Road.

Job Summary:   As a Travel Insurance Executive, your role will be to support the sales team in promoting and selling travel insurance products to clients. You will play a crucial part in assisting customers with their travel insurance needs, ensuring they have appropriate coverage for their trips and providing excellent service throughout the sales process.

Key Duties and Responsibilities:

• Sales Support: Support the sales team in achieving sales targets by generating leads, following up on inquiries, and assisting with the preparation of insurance quotes and proposals. Collaborate with the travel team to customize insurance solutions for individual clients.
• Policy Issuance and Documentation: Process travel insurance policy applications, including completing necessary paperwork, collecting payments, and issuing insurance certificates or documents to clients. Ensure accuracy and completeness of documentation in compliance with regulatory standards.
• Customer Service: Provide responsive and proactive customer service to address client inquiries, resolve issues, and handle policy amendments or cancellations. Communicate effectively with clients via phone, email, or in-person meetings to deliver timely assistance and support.
• Administrative Tasks: Assist in administrative duties such as maintaining client databases, updating records, and organizing insurance documentation. Coordinate with internal departments, underwriters, and finance to facilitate policy issuance and excellent client servicing.
• Customer Consultation: Assist clients in understanding their travel insurance requirements by conducting thorough consultations to assess their travel plans, risks, and coverage needs. Provide expert advice and guidance on suitable insurance products and options.
• Product Knowledge: Develop a deep understanding of the insurance company’s travel insurance policies, coverage benefits, exclusions, and pricing structures. Stay updated on industry trends, regulatory requirements, and changes in insurance products
• Look out for new Travel Agencies for enrolment, while building and managing relationships
• Ensure monthly travel bookings, invoices, premium collections, and commission payments.
• Prepare monthly travel reports and submit them to the Travel Manager.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree in business or a relevant field
• At least two years of work experience in the insurance industry
• Excellent communication skills, written and verbal.
• Computer Literacy
• Ability to work under tight deadlines without compromising quality.
• Demonstrate good organization skills.
• Proficiency in MS Office applications, including Word, Excel and PowerPoint.
• Ability to work independently and collaboratively in a team environment.
• Knowledge of insurance industry operations and processes is advantageous.
• Strong verbal and written communication skills, with exceptional attention to detail.
• Ability to handle confidential and sensitive information with integrity and discretion.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Flexibility and adaptability to changing priorities and demands.
• Professional demeanor, with excellent interpersonal skills and the ability to interact

How to Apply:

All suitably qualified and interested candidates should send their applications with updated CVs via Email to the Head of Human Resources, MUA Insurance Uganda Ltd hr@mua.co.ug

NB: Please note only short-listed candidates will be contacted.

Deadline: 29th March 2024.

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