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Job Title:    ICT Support Officer (Fresher Jobs)

Organization: VisionFund Uganda

Duty Station: Kampala, Uganda

Reports to: Head of IT

About US:

VisionFund International (VFI) is the world’s largest Christian microfinance network. For more than a decade we have been improving the lives of children across the developing world, as we provide small loans and other financial services to families struggling in poverty. As the microfinance subsidiary of World Vision, the world’s largest Christian relief, development and advocacy organisation, we work in 28 countries through our network of affiliated microfinance institutions (MFIs) located across the globe in Africa, Asia, Latin America and Eastern Europe. We have an outstanding loan portfolio of nearly US$429 million, serve over 1million active borrowers and impact the lives of over 3.4 million children each year. Sharing the same vision as World Vision, VFI aims to provide ‘life in all its fullness’ to children as their parents receive small loans, improve their businesses and increase in ability to care for their children as family incomes multiply.

Job Summary:   The ICT Support Officer will provide user support on company supported computer applications and platforms, troubleshoot problems and advise on appropriate action.

Key Duties and Responsibilities:

• Provide first-line support for desktops, laptops, printers, and other IT peripherals.
• Diagnose and resolve hardware and software issues in a timely manner.
• Install, configure, and update software applications used in the banking environment.
• Collaborate with other IT team members to implement system upgrades and improvements.
• Ensure the security and integrity of IT systems by implementing and enforcing best practices.
• Assist in the management of user accounts, permissions, and access rights.
• Respond to IT support tickets and service requests in a timely and customer- focused manner.
• Conduct end-user training sessions on IT-related topics.
• Document and maintain accurate records of IT issues and solutions.
• Stay informed about emerging technologies and industry best practices.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent.
• At least two years of experience in IT support in the banking sector.
• Experience with desktop support, hardware troubleshooting, and software Installations.
• Proficiency in troubleshooting hardware and software issues.
• Knowledge of operating systems (Windows, Linux) and network protocols.
• Familiarity with banking software and systems.
• Strong understanding of security protocols and data protection.
• Communication Skills: Excellent verbal and written communication skills.

How to Apply:

All applicants should send their credentials via Email to vfu_info@visionfund.org with job title “ICT Support Officer” as the subject, accompanied with copies of relevant academic documents. Applications should be addressed to; Human Resource & Administration Manager, VisionFund Uganda, Plot 256/257 Bombo Road, Makerere Kavule, P.O. Box 24751 Kampala, Uganda.

NO HAND DELIVERED APPLICATIONS WILL BE ACCEPTED.

Note: Only Shortlisted candidates will be contacted.

Deadline: 2nd April 2024

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