The Ugandan Jobline

Job Title:  Customer Support Officer (Fresher Jobs)

Organisation: 3D Services Limited

Duty Station:  Kampala, Uganda

About US:

Since 2010, 3D Services Ltd has excelled in the telematics industry, specializing in tracking people, vehicles, and goods in transit. Our expertise spans car tracking, fleet management, fuel monitoring, and field staff surveillance, offering comprehensive solutions for individuals, companies, and organizations operating fleets. Leveraging cutting-edge technology sourced from Africa, Europe, the Americas, and Asia, we design and integrate innovative solutions tailored to meet diverse needs. With a focus on customer satisfaction, we proudly serve numerous clients in Uganda and Kenya, delivering reliable telematics solutions for optimized operations and enhanced security.

Job Summary:   The Customer Support Officer is responsible for ensuring proper installation of GPS tracking devices on all client moving assets & generators. CSOs should also be able to deliver the highest-level of professional service to the Company clients while keeping tracker’s installation and service information strictly confidential.

The Customer Support Officer will be tasked with ensuring proper installation of GPS tracking devices.

Key Duties and Responsibilities:

Technical

• GPS installations of vehicles and assets.
• GPS maintenance and supports.
• Vehicle and Asset inspections/Surveys.
• Field reports.
• Maintains quality service by establishing and enforcing organization standards.
• Identify and submit reports on the causes of common faults on the tracking system.
• Repair of defective tracking units
• Proper de-installation and transfer of tracking units.
• Research & development.

Customer Service

• Coordinate with Helpdesk L1 to acquire driver information for the benefit of updating the driver database.
• Coordinate with Data analysts to geofence client sites.
• Engage client representatives/drivers to receive customer feedback.
• Give clients system awareness & brief trainings.

Sales & Marketing

• Carry out market intelligence.
• Identify & report repeat biz opportunities i.e. new fleet etc.
• Share company brochures while at site.
• Place 3D Services stickers on vehicles upon approvals from client representative.

Other responsibilities

• Log in to spice works and check history of support tickets in preparations of a job.
• To be polite and professional to the client at all times.
• Schedule adherence: on time for installation appointments, meetings & trainings.

Qualifications, Skills and Experience:

• The applicant must hold a Degree/Diploma in Mechanical Engineering or Electrical Engineering
• Diploma in Automotive engineering
• Tech Savy personnel with sales oriented mentality.
• One year of related work experience
• Technology Skills
• Engine troubleshooting, Electrical system diagnosis, Research & Development Skills, Proficient computer skills.
• Valid driving Permit.
• Fully stocked toolbox.
• Exceptional communication skills, both written and verbal.
• Great interpersonal skills, with the ability to work within a team environment or individually.
• High level of integrity.
• Problem solving & team work.
• Ability to travel and work on different locations/sites
• Ability to relocate to other regions.
• Age: 23 – 28 years

How to Apply:

All suitably qualified and interested candidates should send their updated CVs and academic documents to sam@3dservices.co.ug

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs