Job Title: CIC Agent (Entry Level Jobs)
Organisation: Nile Breweries Limited
Duty Station: Kampala, Uganda
About US:
Nile Breweries Limited is the leading beverage company in Uganda and a subsidiary of ABInBev, the largest brewing group in the world, provides equal employment opportunities – promoting equality in the company. Our dream is to be the growth engine of AB InBev, creating and sharing superior value.
Key Duties and Responsibilities:
- Customer Support: Addressing customer inquiries, concerns, and complaints promptly and effectively through various communication channels such as phone, email, chat, or social media.
- Problem Resolution: Identifying and resolving issues that customers may encounter with products or services. This involves troubleshooting, investigating, and providing solutions to meet the customer’s needs.
- Product Knowledge: Developing a deep understanding of the company’s products or services to provide accurate information and assistance to customers.
- Communication Skills: Communicating clearly and professionally with customers to ensure they understand the information provided and feel valued and supported.
- Empathy and Patience: Demonstrating empathy towards customers’ situations and exercising patience, especially in handling difficult or irate customers.
- Sales appropriate adding customers with product recommendations, upselling or cross-selling when appropriate, and guiding them through the purchase process.
- Feedback Collection: Gathering feedback from customers about their experiences with the company’s products or services and conveying this information to relevant departments for continuous improvement.
- Documentation: Recording interactions with customers accurately and comprehensively in the company’s CRM (Customer Relationship Management) system for future reference and analysis.
- Team Collaboration: Collaborating with other team members, such as NBL sales, marketing, and product development teams, to ensure a cohesive customer experience across all touchpoints.
- Register and train; Register and train new and existing customers on the Bees application time to time.
Qualifications, Skills and Experience:
- Minimum degree in BS or any commercial related degree.
- A minimum of two years in an FMCG industry
- Customer Centric and Sales background
- Oriented to success.
- Basic knowledge of Excel/Word.
- Service advocate qualities.
- Nice voice tone.
- Sales oriented Commercial and Negotiation skills.
- Effective Communication.
- Negotiation skills.
- High communication skills.
- Analytical capabilities.
- Adaptability Tolerance to frustration.
- Good to build relationships.
- Teamwork.
- Information and data management.
How to Apply:
All suitably qualified and interested candidates should apply online at the link below.
Deadline: 20th March 2024
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