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Job Title:   EFM – Computer Control Assistant (Customer Service Supervisor) (Fresher US Embassy Jobs)

Organisation: United States US Embassy, US Mission in Uganda

Duty Station: Kampala, Uganda

Salary: USD $ 42,391

Position Number: Kampala-2024-011

About US Embassy:

The United States Embassy in Kampala, Uganda has enjoyed diplomatic relations with Uganda for over 30 years.  Ambassador Natalie E. Brown currently heads the U.S Mission to Uganda.  The Mission is composed of several offices and organizations all working under the auspices of the Embassy and at the direction of the Ambassador.

Among the offices operating under the U.S Mission to Uganda are:

• United States Agency for International Development (USAID)
• Centers for Disease Control (CDC)
• Peace Corps

Job Summary: The EFM – Computer Control Assistant (Customer Service Supervisor) supports the Information System Center managing the Customer Service Center, serving as the primary Local Registration Authority (LRA) and designated American escort to the limited access area (LAA)s. The incumbent will serve as the supervisor and rating official for (2) Customer Service Analysts and (1) Asset Management Clerk position. The Customer Service Supervisor reports directly to the Information Systems Officer.

Qualifications, Skills and Experience:

NOTE:  All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.

• The applicants for the United States US Embassy EFM – Computer Control Assistant (Customer Service Supervisor) job opportunity should have two years of post-secondary Education is required.
• A minimum of two years of prior experience in the management and use of information systems including information technology customer service is required. At least one year of supervisory experience is also required.
• Good knowledge of the Mission structure and how their role fits into the organization. The position requires familiarization of the Embassy’s customer service support systems in order to effectively provide the necessary level of customer service.
• Knowledge of the local IT business environment and how locally provided Internet service are managed. Position must understand how changes in Kampala’s network infrastructure can impact customers.
• Knowledge of computer hardware and software capabilities; standard knowledge of Microsoft software applications, experienced at customer service, comprehension of management dashboards and organizational metrics. Standard office practices and problem-solving techniques.
• Ability to lift up to 50 lbs.
• Sound technical skills and decision making to independently manage, administer and maintain user accounts
• Developed interpersonal skills and ability to communicate variably with staff at post and help desks in DOS and ability to communicate information and problem solving in writing so others will understand. Ability to communicate verbally and in writing with senior management and local and international vendors.
• Analytical skills to provide subject matter expert recommendations and resolutions for technical problems related to equipment maintenance and operational readiness
• The ability to present new ideas to improve customer service processes and resolve customer problems.
• Must have excellent organizational and planning skills.
• Ability to identify, research, and resolve technical problems relating to the technical environment.
• Ability to work in stressful situations and meet deadlines.
• Ability to evaluate customer service metrics and dashboard data for process improvement.
• Must be able to obtain and hold a Top-Secret security clearance.
• Language: Level IV (Fluent) speaking/reading/writing English is required.

How to Apply:

All those interested in working with the United States Embassy, US Mission in Kampala should send their applications online at the link below.

Click Here

Deadline: 12^th April 2024 

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