The Ugandan Jobline

Job Title:  Claims Officer  

Organisation: DFCU Bank

Duty Station:  Kampala, Uganda

Reports to: Manager Claims

About US:

DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.

Job Summary:  Reporting to the Manager Claims, the role holder will be responsible for processing insurance claims across the Bank, with a focus on enhanced claims recovery for improved customer experience and satisfaction.

Key Duties and Responsibilities:

• Review, compile, and submit to insurers, all necessary claim documentation to ensure accurate and complete processing of claims.
• Notify insurers of new claims, forward supporting documents, follow up for settlement and call for any outstanding documents.
• Maintain and update claims register /Bancassurance Portal. Document and file all reported claims per internal and regulatory guidelines.
• Support loan recovery efforts by following up on claims to ensure that they are settled within the stipulated timelines to reduce the risk of credit facility write-offs.
• Regular updates to customers and relationship managers on claim positions and statuses.
• Respond to all inquiries regarding claims and provide information as requested by the various stakeholders.
• Timely settle customer complaints and promote quality interactions with all stakeholders.
• Compliance with the Bank’s policies and procedures Regulatory guidelines and post-audit recommendations.
• Prepare regular claims reports as required by management.

Qualifications, Skills and Experience:

• The applicant for the DFCU Bank job must hold a University degree from a recognised university.
• A Certificate in Insurance (CIU). A diploma in insurance will be an added advantage.
• At least three years of insurance claims experience. Insurance sales experience will be an added advantage.
• Knowledge of practical application insurance covers.
• Thorough knowledge of the financial services industry
• High level of integrity and ethical standards
• Attention to detail, excellent analytical skills and ability to demonstrate a high degree of accuracy.
• Excellent interpersonal, verbal, written, communications and independent judgement skills.
• Good organisational skills.
• Excellent negotiation skills.
• Conflict resolution skills

How to Apply:

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), to the email address indicated below.

Vacanciesbank@dfcugroup.com

Deadline: 12^th April 2024

Disclaimer: dfcu Bank does not solicit/accept payment in cash/kind from prospective candidates in exchange for shortlisting or job placement. Any candidate who engages in this kind of transaction is aiding and abetting fraud and will be automatically disqualified.

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