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Job Title: Relationship Assistant (9 Fresher Jobs)

Organisation: Microfinance Support Centre Ltd (MSC)

Duty Station: Kampala, Uganda

 

Reports to: Zonal Manager

 

About US:

 

The Microfinance Support Centre Ltd (MSC) is a Government- owned institution incorporated in 2001 with a mandate to offer affordable credit and business development services to its target clientele. It is part of GOU’s effort to promote access to affordable financial services for increased employment and wealth.

 

MSC offers affordable credit through its network of 13 regional offices spread throughout the country as well as through its networks of over 160 Agency SACCOs.

 

Job Summary: The Relationship Assistant will be tasked with the provision of customer care services, administrative & logistical support to the Zone

 

Key Duties and Responsibilities:

 

• Manage front office, receive, attend to and direct visitors by providing superior customer service, follow up customer visits, and help customers understand

 

MSC’s products and services.

 

• Assist in guiding clients through the credit application process following the required standards, support them to apply sound practices in their institutions and also in resolving customer issues related to eligibility for MSC products and services

 

• Participate in the promotion and dissemination of relevant information, procedures and guidelines about the Company to different stakeholders.

 

• Organize and screen correspondences and reports and forward them to action officers, maintain a tracking system for easy follow-up.

 

• Maintain and update the office filing system for incoming and outgoing mail including accounting records.

 

• Process correspondences of documents and reports, as required.

 

• Support the implementation of Zonal work plan activities and provide reminders where necessary to the Zonal team.

 

• Participate in the process of loan recovery at the zonal office by sorting out due cheques for the month, depositing cheques for the day, and calling clients whose loan instalments are due.

 

• Put customer documents together for purposes of preliminary loan appraisals and submit them to the supervisor (Relationship Officer/Zonal Manager) for further vetting.

 

• Perform any other duties as may be assigned by the supervisor.

 

Key Result Areas:

 

• Promote/create awareness of the MSC brand of products & services within the Zonal Office

 

• Well-maintained and managed Zonal registry
• Provision of administrative and logistical support to the office.

 

• Maintain quality client service and customer relationships to enhance the MSC brand

Qualifications, Skills and Experience:

 

• A minimum of a Diploma in any of the following fields; Business Administration, Commerce, Development Finance, Education, or any other related discipline from a recognized University / Institution.

 

• Possession of work experience in business development services, sales, marketing customer service, products and services management as well as training or capacity development services will be an added advantage

 

• Two (02) years of progressive working experience in business development services, institutional capacity development management or related field working with a reputable organization.

 

• Possession of relevant computer skills is a must

 

Competencies/Person Specifications:

 

• Ability to work and engage with low-income communities in both rural and urban settings

 

• Ability to demonstrate excellent managerial skills.

 

• Ability to demonstrate a good understanding of Microfinance/financial institution management.

 

• Ability to demonstrate analytical skills, clear decision-making ability, and highest standards of integrity.

 

• Ability to demonstrate objectivity and impartiality, accept responsibility and accountability and ability to work under pressure with tight deadlines.

 

• Ability to collaborate with different stakeholders.

 

• Ability to initiate and manage change.

 

• Ability to influence others.

 

How to Apply:

 

All suitably qualified and interested candidates should send their applications with detailed Curriculum Vitae together with copies of certified academic certificates with at least 3 referees in properly sealed envelopes to the address given below clearly stating the job title applied for on the top right corner.

 

Address to:

 

The Chief Executive Officer/Executive Director,

The Microfinance Support Centre Limited,

Plot 32, Nakasero Road,

 

P.O. Box 33711 Kampala. Uganda

 

NB:

 

• Applicants are encouraged to submit their job applications earlier before the closing date. Shortlisted candidates will be informed of the status of their applications by March 25th, 2024.

 

• MSC is an equal opportunity employer and is open to transparent recruitment processes. Any form of lobbying /canvassing for support will lead to disqualification of the concerned candidate.

 

• Submission of falsified academic documents and/or false information regarding their experience and qualifications will lead to automatic disqualification and possible prosecution.

 

Deadline: 15th March 2024 by 5:00pm

 

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