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Job Title: Relationship Officer (5 Fresher Jobs)

Organisation: Microfinance Support Centre Ltd (MSC)

Duty Station: Kampala, Uganda

 

Reports to: Zonal Manager

 

About US:

 

The Microfinance Support Centre Ltd (MSC) is a Government- owned institution incorporated in 2001 with a mandate to offer affordable credit and business development services to its target clientele. It is part of GOU’s effort to promote access to affordable financial services for increased employment and wealth.

 

MSC offers affordable credit through its network of 13 regional offices spread throughout the country as well as through its networks of over 160 Agency SACCOs.

 

Job Summary: The Relationship Officer will engage MSC clients at a zone level to enhance the client-MSC relationships; offer support/guidance to stakeholders, market, source, and serve the clients & Partner Institutions to access & grow MSC products and services

 

Key Duties and Responsibilities:

 

• Mobilize potential clients and promote MSC’s business in the region

 

• Identify potential customers with viable businesses within MSC’s target market

 

• Provide superior customer service, follow up customer visits, and help customers understand MSC’s products and services

 

• Carry out clients’ training and orientation in MSC’s methodologies and operations to prepare them to access MSC products and services

 

• Carry out project appraisals, loan and grant assessments and make recommendations to Management

 

• Provide capacity building in records management, governance, group dynamics, financial management, product development, resource mobilization, credit management and internal controls among others to grantees like Emyooga beneficiaries.

 

• Assisting customers to complete pre-disbursement documents -loan agreements, guarantees, etc and to meet pre-disbursement obligations and carry out immediate post-disbursement visits within 60 days after loan disbursement.

 

• Continuous monitoring and supervision of loan utilisation and impact of loans and providing regular feedback to management.

 

• Be responsible for the value and quality of the portfolio outstanding with clients.

 

• Organising and facilitating training and awareness seminars on matters of interest to credit and grant beneficiaries.

 

• Execute loan recovery strategies for the zone.

 

• Producing periodic work plans and budgets with clear deliverables

 

• Perform any other duties as may be assigned by the supervisor.

 

Key Result Areas:

 

• Manage and grow a quality portfolio of clients in the zone through effective relationship-building

 

• Address client’s financial goals and needs by providing suitable financial solutions (credit and grant) and technical assistance

 

• Maintain quality client service and customer relationships to enhance the MSC brand in the Zone.

Qualifications, Skills and Experience:

 

• Honours degree in any of the following fields; Business Administration, Economics, Statistics, Commerce, Development Finance Education, or any other related discipline from a recognized University / Institution.

 

• Possession of relevant professional qualifications in a relevant field will be an added advantage
• Two (02) years of progressive working experience in the financial services sector in a reputable organization.

 

• Knowledge and experience in lending, credit and risk management including pre-loan eligibility requirements, client screening, collateral, product design, loan approval processes, repayment terms, delinquency and default management.

 

• An excellent understanding of community development and poverty issues

 

• Possession of relevant computer skills is a must

 

Competencies/Person Specifications:

 

• Ability to work and engage with low-income communities in both rural and urban settings

 

• Ability to demonstrate excellent managerial skills.

 

• Ability to demonstrate a good understanding of Microfinance / financial institution management.

 

• Ability to demonstrate analytical skills, clear decision-making ability, and highest standards of integrity.

 

• Ability to demonstrate objectivity and impartiality, accept responsibility and accountability and ability to work under pressure with tight deadlines.

 

• Ability to collaborate with different stakeholders.

 

• Ability to initiate and manage change.

 

• Ability to influence others.

 

How to Apply:

 

All suitably qualified and interested candidates should send their applications with detailed Curriculum Vitae together with copies of certified academic certificates with at least 3 referees in properly sealed envelopes to the address given below clearly stating the job title applied for on the top right corner.

 

 

Address to:

 

The Chief Executive Officer/Executive Director,

The Microfinance Support Centre Limited,

Plot 32, Nakasero Road,

 

P.O. Box 33711 Kampala. Uganda

 

 

NB:

 

• Applicants are encouraged to submit their job applications earlier before the closing date. Shortlisted candidates will be informed of the status of their applications by March 25th, 2024.

 

• MSC is an equal opportunity employer and is open to transparent recruitment processes. Any form of lobbying /canvassing for support will lead to disqualification of the concerned candidate.

 

• Submission of falsified academic documents and/or false information regarding their experience and qualifications will lead to automatic disqualification and possible prosecution.

 

Deadline: 15th March 2024 by 5:00pm

 

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