Job Summary: The Specialist – Infrastructure Operations. Technology (Contract) will pro-actively support the back-office Operations in the Windows and virtualization environment and implement Back-office changes in the infrastructure Domain to ensure that MTN achieves the predefined company objectives.

Key Duties and Responsibilities:

Design, installing, configuring and maintaining Enterprise Infrastructure in accordance with business requirements and timelines.
Deploy MTN Uganda safe enterprise Infrastructure (hardware and Operating systems.
Conduct research on Enterprise products (Virtualization, Operating systems, security and standards to remain abreast of developments in the IT industry.
Ensuring that cloud platforms meet the availability, integrity, scalability, and security requirements.
Define workload placements and cloud strategies for Hypervisor and fusion cloud platforms.
Execute and oversee new and existing equipment, hardware, and software upgrades. Monitor and test Backoffice performance and provide performance statistics and reports. Participate in designing solutions.
Proactively manage the windows-based Virtualization and Stand-alone server infrastructure build, operations and implementation for MTN Uganda on a 24×7 basis i.e., ensuring a reduction in system incidents
Provide Tier 2 technical guidance for operating system administration and support including mentoring (and knowledge share)
Actively participating in IT projects and initiatives through rebuilding/cloning the test environments, building stress testing plans, and monitoring performance in accordance with company standards and established procedures.
Design and develop and maintaining a precise and comprehensive procedural and process documentation for all Backoffice Infrastructure.
Efficiently managing and maintain all Project migrations to the production environments within the required timelines.
Serves as the first point of contact for windows and virtualization escalations, establishes, and maintains an effective relationship with the Vendors to ensure that all critical issues are brought to a rapid resolution in accordance with established SLAs.
Establishing and maintaining effective relationships to continually improve collaboration with business stakeholders.
Know-how of capacity planning, performance monitoring, and disaster recovery for cloud platforms

Qualifications, Skills and Experience:

The applicant must hold a Bachelor’s degree in computer science, Information Technology, Electrical/Telecom Engineering, or related field
Relevant certification / accreditation i.e., Business process Framework training like ITIL, Etom, Togaf, Prince and PMP etc.

Other Training:

Virtualization Training
ITIL training
Basic Audit training
Project management methodologies
Relationship management
Training in Microsoft Visual, excel, word and PowerPoint.

Work Experience

3 -4 years’ experience in Virtualization, Unix and Linux with in a fast and stressful environment,
3 years in process driven environments

Skills / physical competencies:

Ability to work on multiple tasks, often with conflicting objectives and competing deadlines.
Analytical skills
Business acumen – un understanding of the business as a whole.
Change management skills.
Coaching skills – to develop the team and staff.
Communication skills
Conflict management skills
Delegating skills
Facilitation skills
Feedback skills
Flexibility – the ability to adapt and change in the light of changing circumstances / new information.
Influencing skills
Negotiation skills
Quality management skills
Relationship skills – to build relationships to facilitate efficient workflow.
Risk management skills
Scanning skills – to search for new ideas, trends and principles.
Strong “can-do attitude” combined with an ability to use minimum resources to get maximum outputs.
Systems thinking – understanding the “big picture”.
Time management, specifically the ability to prioritise