Job Title: Specialist – Infrastructure Operations. Technology (Contract)
Organisation: MTN Uganda Limited
Duty Station: Kampala, Uganda
Reports to: Senior Manager – IT Infrastructure
About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: The Specialist – Infrastructure Operations. Technology (Contract) will pro-actively support the back-office Operations in the Windows and virtualization environment and implement Back-office changes in the infrastructure Domain to ensure that MTN achieves the predefined company objectives.
Key Duties and Responsibilities:
- Design, installing, configuring and maintaining Enterprise Infrastructure in accordance with business requirements and timelines.
- Deploy MTN Uganda safe enterprise Infrastructure (hardware and Operating systems.
- Conduct research on Enterprise products (Virtualization, Operating systems, security and standards to remain abreast of developments in the IT industry.
- Ensuring that cloud platforms meet the availability, integrity, scalability, and security requirements.
- Define workload placements and cloud strategies for Hypervisor and fusion cloud platforms.
- Execute and oversee new and existing equipment, hardware, and software upgrades. Monitor and test Backoffice performance and provide performance statistics and reports. Participate in designing solutions.
- Proactively manage the windows-based Virtualization and Stand-alone server infrastructure build, operations and implementation for MTN Uganda on a 24×7 basis i.e., ensuring a reduction in system incidents
- Provide Tier 2 technical guidance for operating system administration and support including mentoring (and knowledge share)
- Actively participating in IT projects and initiatives through rebuilding/cloning the test environments, building stress testing plans, and monitoring performance in accordance with company standards and established procedures.
- Design and develop and maintaining a precise and comprehensive procedural and process documentation for all Backoffice Infrastructure.
- Efficiently managing and maintain all Project migrations to the production environments within the required timelines.
- Serves as the first point of contact for windows and virtualization escalations, establishes, and maintains an effective relationship with the Vendors to ensure that all critical issues are brought to a rapid resolution in accordance with established SLAs.
- Establishing and maintaining effective relationships to continually improve collaboration with business stakeholders.
- Know-how of capacity planning, performance monitoring, and disaster recovery for cloud platforms
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree in computer science, Information Technology, Electrical/Telecom Engineering, or related field
- Relevant certification / accreditation i.e., Business process Framework training like ITIL, Etom, Togaf, Prince and PMP etc.
Other Training:
- Virtualization Training
- ITIL training
- Basic Audit training
- Project management methodologies
- Relationship management
- Training in Microsoft Visual, excel, word and PowerPoint.
Work Experience
- 3 -4 years’ experience in Virtualization, Unix and Linux with in a fast and stressful environment,
- 3 years in process driven environments
Skills / physical competencies:
- Ability to work on multiple tasks, often with conflicting objectives and competing deadlines.
- Analytical skills
- Business acumen – un understanding of the business as a whole.
- Change management skills.
- Coaching skills – to develop the team and staff.
- Communication skills
- Conflict management skills
- Delegating skills
- Facilitation skills
- Feedback skills
- Flexibility – the ability to adapt and change in the light of changing circumstances / new information.
- Influencing skills
- Negotiation skills
- Quality management skills
- Relationship skills – to build relationships to facilitate efficient workflow.
- Risk management skills
- Scanning skills – to search for new ideas, trends and principles.
- Strong “can-do attitude” combined with an ability to use minimum resources to get maximum outputs.
- Systems thinking – understanding the “big picture”.
- Time management, specifically the ability to prioritise
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.
Deadline: 3rd March 2024
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