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Job Title:  Customer Relationship Officers (Several No Experience Jobs)  

Organisation: BRAC Uganda Bank Ltd

Duty Station:  Kampala, Uganda

Reports to: Satellite Manager

About US:

BRAC Uganda Bank Ltd launched on 25 April 2019 and attained its current status as a Tier II Credit institution following a successful background as the leading Microfinances services provider in Uganda. The bank operates 32 regulated branches and 131 satellite offices covering 84 districts in Uganda targeting Micro, Small. and Medium Entrepreneurs. BRAC Uganda Bank Ltd promotes financial inclusion by extending financial services to unserved and underserved populations especially women and youth as well as people living in poverty in rural areas. The Bank is operationally and financially self-sustaining with over 231,000 active customers and a loan book in excess of Ushs.175 billion.

Job Summary:   The Customer Relationship Officer will maximize cross-selling opportunities for the benefit of the satellite and the bank in an in an effective. and efficient manner.

Key Duties and Responsibilities:

• Keenly monitor and review individual loan portfolio on a daily basis to evaluate the quality and performance.
• Ensuring growth of the loan book and portfolio. quality within the service territory.
• Drive customer recruitment, timely loan processing, accurate underwriting, timely reporting and loan recovery to ensure the overall quality growth of BUBL’s portfolio.
• Spearhead the BUBL’s expansion at service territory level resulting into quantifiable business growth in line with the BUBL objectives.
• Drive deposit mobilization strategy and plans to impact; the deposit base, Grow customer numbers, Relationship management, Customer Experience, delivery channels

Qualifications, Skills and Experience:

• The applicant should preferably hold a Bachelor’s degree from a recognized University. Minimum is a Diploma
• Networking skills.
• Negotiation and relationship management skills Effective communication skills
• Ability to lead people in multidisciplinary /multicultural team setting
• Time management and adherence to timeliness.
• Analytical skills.
• Report writing skills

How to Apply:

All interested applicants should email their application letters, Curriculum Vitae, copies of relevant academic documents, IN PDF FILE mentioning the job tittle as the subject matter to recruitment.bracugandabankltd@brac.net. All applications should be addressed to the Head of Human Resource and Training BRAC Uganda Bank Limited.

Note: Only shortlisted candidates will be contacted.

Deadline: 5th February 2024

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