The Ugandan Jobline

Job Title:  Service Center Advisor (Several Customer Service Jobs)

Organisation: Exquisite Solution Limited

Duty Station:  Kampala, Uganda

About US:

Exquisite Solution Limited is a leading Business Process Outsourcing Company offering a wide scope of professional services. Established in 2006 with offices in England and across the region, we offer Human Resources Consulting and Payroll Management Services, Admin Support Services, Executive Search, Corporate and Personal Development Training, HR Compliance Audits, among others. We place top notch candidates into permanent, contract, and interim positions. They would like to recruit for a valuable client

Job Summary:   We are searching for a responsible Service center advisor to assist the Service Center Manager in overall management of the service center through dual control implementation and daily operations.

Key Duties and Responsibilities:

• Drive excellent customer service in service center
• Assist the Service Center Manager in overall management of the service center through dual control implementation and daily operations
• Handle customer problems, complaints and queries.
• Educate customers on products and services
• Escalate customer issues when needed
• Support companywide business initiatives at the Branch
• Ensure Service Standards are maintained at all times according to the blue print
• Supervise third party teams
• Support the SC Manager in operational activities in the store.
• Prepare weekly, monthly, quarterly reports
• Manage manpower resources at the cluster with SCOM

Qualifications, Skills and Experience:

• The applicant should preferably hold a Bachelor’s degree in Business related course, Social science or related field.
• At least three years in a service environment
• Excellent communication skills
• Good problem-solving skills
• Pays attention to detail
• Good interpersonal skills
• Capability and willingness to take responsibility

How to Apply:

All candidates should apply online at the link below.

Click Here

Deadline: 15^th March 2024

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