Senior Consultant – Service Assurance Center Jobs – MTN Uganda Limited

Job Title:   Senior Consultant – Service Assurance Center

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Senior Manager – Network Operations

 

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

 

Job Summary: The Senior Consultant – Service Assurance Center will drive the efficiency and effectiveness of the MTN Uganda Service Assurance Center (SAC) and effective management of EBU customer SLAs.

 

Key Duties and Responsibilities:

  • Track EBU wholesale and Tier customer incidents end to end in cognizance of SLA compliance.
  • SLA and OLA follow-up with all operational teams
  • To develop/Enhance, implement & Manage the Service Assurance Centre Policies, Processes & Procedures that support of all EBU wholesale and Tier customers and all IN product related services.
  • To Establish and Continuously Optimize the SAC support structure to adapt to changing business needs/Technology and ensure that SAC is still positioned as a single point of contact for external and internal customer IN product related incidents.
  • To provide leadership/direction with effective Management and control, to all the SAC staff team.
  • To ensure SAC personnel are equipped with necessary training and operational skills.
  • To Ensure effective and timely Escalations are done to Improve Customer experience and ensure EBU customer SLAs are met.
  • To act as an interface to 2nd & 3rd line support functions for Incident/ problem handling, Escalation and Management Reporting.

Managerial / Supervisory Responsibilities

  • Drive the Efficiency and Effectiveness of Service Assurance Center through Effective Incident Management processes.
  • Guide and lead through persuasion to MTNU Management in determining quality and measurement possibilities going forward.
  • Participate in continuous personal and department performance improvement activities.
  • Manage the complexities of the interaction between the multitude of technologies and services.
  • Ensure relevant skills development and training are available to all.

Creativities (improvement/innovation inherent)

  • Ability to foster a harmonious working relationship with the key Network operations partners e.g. ZTE, MTN.NET in ensuring a resilient Network in all aspects.





Qualifications, Skills and Experience:

  • BSc Electrical/Telecommunications Engineering

Other Training:

  • Business risk management
  • GSM Training
  • Switching (GSM and Fixed line/IMS)
  • Corporate governance
  • ITIL
  • Project management
  • Telecommunications business management

Work Experience            

  • A minimum of 7 years’ experience in the area of specialization
  • At least 5 years of supervisory/management experience in a telecom environment.

Knowledge:

  • usiness Process Improvement
  • Quality Assurance
  • Reporting
  • Resource Management
  • Scope Planning & Management
  • Software and Hardware Assessment
  • Software Development
  • Systems Analysis
  • Systems Audit
  • Systems Design & Integration
  • Systems Testing
  • Results orientation

Skills / physical competencies:

  • Committed to making a difference.
  • Credibility
  • Building collaborative relationships
  • Engaged management.
  • Developing & empowering
  • Influencing, Leadership, Power
  • Sound judgment
  • Strategic planning
  • Risk-taking, Innovation

 

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.

 

Click Here

 

Deadline: 3rd March 2024

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

Date Posted 2024-02-29
Valid Through 2024-03-03
Employment Type FULL_TIME
Hiring Organization MTN Uganda Limited
Job Location Kampala, Kampala, Kampala , 0256, Uganda

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