Manager – Network Performance Assurance and Reporting Careers – MTN Uganda Limited

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Job Title:   Manager – Network Performance Assurance and Reporting

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Senior Manager – Network Quality and Performance

 

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

 

Job Summary: The Manager – Network Performance Assurance and Reporting will be in charge of reporting, analytics, and monitoring of Network quality and performance metrics.

 

Context

  • Influenced by MTN Group standard KPIs for network performance and UCC (regulator) Quality of Service Standard
  • Influenced by customer perception of network quality and service delivery quality.
  • Influenced by the ITU standards for telecommunication network quality.
  • Technology advances

 

Key Duties and Responsibilities:

  • Proactive monitoring and trending of KPIs with professional interpretation that will enable network performance improvement.
  • Developing and implementing comprehensive analytics that allow raw data to be transformed into business insights.
  • Representing Network department in internal cross functional and external forums giving and gathering Network performance impacts from the decision there of
  • Ensuring data accuracy and consistent routine and on-demand reporting on network quality and performance to internal and external, executive OPS review and board.
  • “Tracking network performance improvement through benchmark drive testing, resolution of 142 complaints and closure of NPS findings “
  • Develop reporting systems and dashboards to help with regular monitoring of network performance metrics.
  • Post projects review to ensure business continuity with no service impact.

 




Qualifications, Skills and Experience:

  • The applicant must hold a BSc Electrical/Telecommunications Engineering.
  • Project Management Training.
  • Supervisory/Manager Trainings

Other Training:

  • Advanced Telecommunications and network technologies
  • Proficiency in Advanced Microsoft Software (MS Excel, MS Project, MS Work, MS Power Point, Share point etc)
  • Drive testing tools
  • Analytics and dashboard creation
  • Supervisory and Leadership

Work Experience            

  • A minimum of five years in Network/Service Planning or Network operations

Knowledge:

  • Negotiation skills
  • A highly specialised technologist with mathematical, statistical and problem solving abilities. Lateral thinking and general systems-interconnectivity knowledge
  • Excellent PC and computing skills.
  • Leadership skills
  • Communication skills

Behavioral Compentencies                                                                                                                                                         

  • Organized
  • Leadership and Team work
  • Interpersonal
  • Innovative

Skills / physical competencies:

  • Results orientation
  • Committed to making a difference.
  • Credibility
  • Building collaborative relationships
  • Engaged management.
  • Developing & empowering
  • Influencing, Leadership, Power
  • Sound judgment
  • Strategic planning
  • Risk-taking, Innovation

 

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.

 

Click Here

 

Deadline: 3rd March 2024

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Date Posted 2024-02-29
Valid Through 2024-03-03
Employment Type FULL_TIME
Hiring Organization MTN Uganda Limited
Job Location Kampala, Kampala, Kampala , 0256, Uganda

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