Job Title: Manager – Network Performance Assurance and Reporting
Organisation: MTN Uganda Limited
Duty Station: Kampala, Uganda
Reports to: Senior Manager – Network Quality and Performance
About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: The Manager – Network Performance Assurance and Reporting will be in charge of reporting, analytics, and monitoring of Network quality and performance metrics.
Context
- Influenced by MTN Group standard KPIs for network performance and UCC (regulator) Quality of Service Standard
- Influenced by customer perception of network quality and service delivery quality.
- Influenced by the ITU standards for telecommunication network quality.
- Technology advances
Key Duties and Responsibilities:
- Proactive monitoring and trending of KPIs with professional interpretation that will enable network performance improvement.
- Developing and implementing comprehensive analytics that allow raw data to be transformed into business insights.
- Representing Network department in internal cross functional and external forums giving and gathering Network performance impacts from the decision there of
- Ensuring data accuracy and consistent routine and on-demand reporting on network quality and performance to internal and external, executive OPS review and board.
- “Tracking network performance improvement through benchmark drive testing, resolution of 142 complaints and closure of NPS findings “
- Develop reporting systems and dashboards to help with regular monitoring of network performance metrics.
- Post projects review to ensure business continuity with no service impact.
Qualifications, Skills and Experience:
- The applicant must hold a BSc Electrical/Telecommunications Engineering.
- Project Management Training.
- Supervisory/Manager Trainings
Other Training:
- Advanced Telecommunications and network technologies
- Proficiency in Advanced Microsoft Software (MS Excel, MS Project, MS Work, MS Power Point, Share point etc)
- Drive testing tools
- Analytics and dashboard creation
- Supervisory and Leadership
Work Experience
- A minimum of five years in Network/Service Planning or Network operations
Knowledge:
- Negotiation skills
- A highly specialised technologist with mathematical, statistical and problem solving abilities. Lateral thinking and general systems-interconnectivity knowledge
- Excellent PC and computing skills.
- Leadership skills
- Communication skills
Behavioral Compentencies
- Organized
- Leadership and Team work
- Interpersonal
- Innovative
Skills / physical competencies:
- Results orientation
- Committed to making a difference.
- Credibility
- Building collaborative relationships
- Engaged management.
- Developing & empowering
- Influencing, Leadership, Power
- Sound judgment
- Strategic planning
- Risk-taking, Innovation
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.
Deadline: 3rd March 2024
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