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Job Title:     Manager Alternate Channels

Organisation: Exim Bank (Uganda) (EBU)

Duty Station: Kampala, Uganda

About US:

Exim Bank (Uganda) (EBU), commonly known as Exim Bank, is a commercial bank in Uganda. It is one of the commercial banks licensed by the Bank of Uganda (BOU), the central bank and national banking regulator.

Job Summary:   The Manager Alternate Channels will drive the achievement of the bank’s revenue and profitability targets for Agency Banking, e-channels, and Money Transfers by ensuring local and international transactions and e-channels are correctly and efficiently processed within agreed deadlines and international clearing and settlement rules and managing the implementation of client attraction and retention strategies.

Key Duties and Responsibilities:

Revenues and Profitability Achievement.

• Manage the operational implementation of bank strategy for Agency Banking, e-channels for retail and SME clients (mobile banking, app and USSD and internet banking), and Money Transfer channels. Manage implementation of new product offerings in the agency banking, e-channels, and money transfer spaces
• Identify and optimize drivers of efficiency, Operational Management, and Agency Banking. Support Agent Banking operations to ensure smooth transaction processing at Agent Points.
• Monitoring daily Agent transaction processing on an ongoing basis and reporting anomalies to the Head of Operations, Reconciliation of agency banking-related accounts, and follow-up for closure of outstanding items.
• Ensure timely resolution of Agent Banking cases with other Banks on the Shared Agent Banking Platform. Ensure proper Agent Float servicing and logistical support to agents, Manage the activation of agents in the Shared Agent Banking system.
• In liaison with the Compliance Department, review Agent Transaction registers for continuous compliance with regulatory requirements.
• Preparation of periodic reports such as Monitoring reports, performance reports, and regulatory reports. In liaison with the Customer Service Team, handle all Agent Banking escalations and feedback mechanisms from different Teams within the Bank
• In liaison with the Finance Team, ensure timely payments of commissions to Agents. Link the Bank with the Agent Banking Company (ABC) on operations issues. Supervise, manage, train, and support Agent banking staff.

Money Transfer Systems (MTS).

• Design and implement MTS policies and procedures and recommend changes for efficiency in line with market dynamics. Oversee the Bank’s MTS reconciliations and timely settlements, Monitor the float distribution to branches.
• Ensure timely response to network-related issues to avoid interruption in the provision of these services. Manage customer complaints, queries, and feedback.
• Managing productivity and providing training to all staff in the department. Ensuring timely support to branches on remote transactions, and transaction amendments for Western Union and Money Gram.
• Preparation of periodic reports such as Monitoring reports, performance reports, and regulatory reports. Establish and maintain constructive relationships with service providers and E-channels.
• Monitor suspense accounts and the flow of e-channel transactions and ensure adherence to processes and controls. Ensure proper controls are in place to minimize losses. Update policies and procedures.

Reporting, Reconciliations, and Management Information.

• Maintain oversight of capturing and reconciliation of disputes and chargebacks. Oversee the production of management and statutory reports.
• Work with internal and external stakeholders to analyze market trends, identify opportunities, and provide feedback to different areas that could be impacted by the information. Consolidate, analyze, and provide commentary on Agency Banking MTS and e-channel business performance to relevant bodies and senior management.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s Degree in any business field or IT related.
• Five years of experience in banking out of which 3 must be in a supervisory role in Digital Banking and Card Operations.
• Experience in digital banking channels, product development, and operations.
• Self-motivated, resilient, and deadline-driven with an ability to work under pressure with minimum supervision, highly analytical, attentive to detail, and solution-focused.
• Strategic decision-making, good operational skills, Projects, and stakeholder management skills.

How to Apply:

All candidates should send a cover letter and up-to-date CV to hr@eximbank-ug.com  with the subject: JOB APPLICATION: MANAGER ALTERNATE CHANNELS

Deadline: 15th February 2024.

NB: Only candidates who meet the minimum requirements shall be contacted.

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