Job Title: Glover Specialist
Organisation: Glovo
Duty Station: Kampala, Uganda
About US:
Glovo is a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
Job Summary: Join us as a Glover Specialist and become a key member of Glovo’s local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.
Key Duties and Responsibilities:
- Recruit, train and onboard the entire fleet of Glovers (couriers)
- Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of Glovers
- Have a Data Sensitive approach, making sure that all the information is transferred to our database and reports.
- Be responsible for all documentation and contracts of Glovers in the city
- Be there for the Glovers when they need support
- Take care of procurement, ensuring that all Glovers receive the work kit and are ready to spread the Glovo brand
- Ensure that all Glovers are properly trained and prepared to provide feedback to the Fleet Operations Manager
- Manage scheduling, attendance and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
- Communicate effectively with the local Operations Manager on customer support processes and operations
- Improve processes on behalf of Glovers through projects (when necessary)
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
Qualifications, Skills and Experience:
- The applicant must hold a University degree
- At least two years of previous experience in on-demand fleet management
- Good communicator with ability and agility to solve problems
- Being highly motivated to work for a fast-growing startup
- Basic Excel and Data Interpretation Skills
- Enjoy learning and adapting to new technologies
- Have initiative, be proactive and autonomous – Glovo is also yours!
- Have good energy and like what you do, even on bad days
- Fluent in English and Local Language.
How to Apply:
All candidates should apply online at the link below.
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