The Ugandan Jobline

Job Title:  Lead Management Associate (Fresher Jobs)

Organisation: Autochek

Duty Station:  Kampala, Uganda

About US:

Autochek is an automotive technology development company that is building the infrastructure to make car ownership more accessible and affordable in Africa. With active operations in 9 countries across East, West, and North Africa, a partner-led retail footprint in over 1,500 dealers and workshop locations, and more than 70 banking partners, Autochek is improving Africa’s automotive finance value proposition by bringing all relevant stakeholders together to enable easier access to more financing options as a catalyst for growth in Africa’s automotive industry.

Job Summary:   The Lead associate will be responsible for responding to lead conversion; educating prospective and existing customers on the product and service and directly persuading leads/potential customers to purchase the product and services of the organization through telephone.

Key Duties and Responsibilities:

• Persuade potential customers to purchase the organization’s product or service through telephone.
• Explain products or services and prices, and answer questions from customers.
• Record names, addresses, purchases, and reactions of leads contacted.
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Answer telephone calls from potential customers who have been solicited through advertisements.
• Engage with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
• Ensure that appropriate changes are made to resolve customers’ problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Refer unresolved customer grievances to designated departments for further investigation and presentations through phone and screen sharing
• Meet monthly and quarterly sales goals
• Contact customers to respond to inquiries or to notify them of new product or service adjustments.
• Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
• Manage, track, and follow up on leads by engaging in calls to them
• Facilitates a business’s connection between its outgoing consumer advertising and the responses to that advertising.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor in Business Administration
• A certification in telemarketing, sales, or customer service is an added advantage.
• Two to three years of experience in a similar or related role
• Oral Communication
• Persuasion
• Active Listening
• Strong decision-making skills
• Leadership and people management skills
• Communication skills
• Time management skills
• Good problem-solving skills

How to Apply:

All candidates should send their updated CVs via Email to: christine.n@autochek.africa

Deadline: 23rd February 2024

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