The Ugandan Jobline

Job Title:    Test Day Delivery Coordinator

Organisation: British Council

Duty Station: Kampala, Uganda

Salary: UGX 3,398,336,00 per month plus benefits

About US:

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

Job Summary:  The Test Day Delivery Coordinator will ensure effective and efficient delivery of Exams. To manage Venue Supervisor engagement, relationship, and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours.

Key Duties and Responsibilities:

• Undertakes the related planning and delivery functions in preparation for Test Days in line with BC processes.
• Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly.
• Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department.
• Undertakes contingency and risk management on the ground, liaises with Customer Service, Examiner or Venue Staff to ensure alignment on communications.
• Proactively work with Operations Managers to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process. (Complaints focused on test day incidents).
• Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.
• Uses standard procedures and templates, regularly records, analyses, and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.
• Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.
• Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly or monthly time horizon.

Qualifications, Skills and Experience:

• The applicant must hold a University degree in any subject or relevant qualification
• Experience working in a busy operational environment delivering high levels of customer service.
• Ability to ensure compliance, risk, and security standards are monitored and maintained.
• Ability to use financial systems and processes to ensure timely deliverance and compliance of financial reports.
• Language requirements: Fluency in written and spoken English language is required.

Desirable:

• Experience of supporting delivery of computer-based exams
• Experience working on finance and accounting related tasks.
• Experience working in Exams.

Role holder must have existing rights to live and work in the country the role is based.

How to Apply:

All candidates should apply online through the British Council online application system at the link below.

Click Here

Deadline: 15^th February 2024

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