Strategy Manager, Customer Retention Jobs – M-KOPA

Job Title:    Strategy Manager, Customer Retention

Organisation: M-KOPA

Duty Station:  Kampala, Uganda

About US:

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Job Summary:   We’re looking for a strategy manager M-KOPA’s Customer Retention team to drive strategic initiatives and high-priority projects.

Key Duties and Responsibilities:

• Conduct research, develop analyses, and build commercial & financial models to develop and implement M-KOPA’s strategy for customer retention and growing customer lifetime value. This could include product, sales channel, marketing, and pricing strategies; determining resource requirements and prioritizing investments; and building 3-5-year business plans.
• Support strategic growth areas for Customer Retention, including via customer segmentation analysis, market and economic analysis, partner landscaping, competitor benchmarking, business case development, and running pilots/experiments.
• Develop effective performance metrics and dashboards, coordinating with product and data teams to define and measure KPIs.
• Identify and scope opportunities to improve operations, processes, efficiency, and performance on the Customer Retention team.
• Act as a bridge between product and operating teams to ensure excellent training and adoption of software, systems, and tools.

Qualifications, Skills and Experience:

• The applicant must hold a bachelor’s degree or equivalent experience.
• Are passionate about our mission of making everyday essentials accessible to everyone.
• Have 3-5 years of work experience in strategy, business operations, management consulting, investing, product management, or comparable roles.
• Are strong analytically and have significant experience with Excel modeling and making data-driven decisions.
• Love solving open-ended business problems, from identifying the problem that needs to be solved through developing actionable recommendations and driving implementation.
• Are a collaborator with a low ego.
• Thrive in fast-moving environments and have a sense of urgency to get the job done.
• Are results-focused and a self-starter.
• Have emerging markets experience (particularly in East, West, or Southern Africa).

NB: M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

How to Apply:

All candidates should apply online at the link below.

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