Job Title: Telesales Agent – Uganda (Several Fresher Customer Service Jobs)
Organisation: SunCulture
Duty Station: Kampala, Uganda
Reports to: Digital Marketing and Telesales Manager
About US:
At SunCulture, we strive to solve the biggest daily challenges of smallholder farmers. We use off-grid solar technology to provide our customers with reliable access to water, irrigation, lighting, and mobile charging, and we can do all of that with a single system.
Our most popular products combine solar water pumping technology with high-efficiency drip irrigation so farmers can grow more while spending less.
Job Summary: Reporting to the Digital Marketing and Telesales Manager, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.
Key Duties and Responsibilities:
- Ability to meet end to end product sales targets set by SunCulture that will be coupled by achieving a high conversion rate.
- Contact potential or existing customers, businesses, or groups to inform them about SunCulture products using scripts.
- Explain technical product features and answer customer questions about SunCulture products.
- Lead generate and create a robust pipeline of customer accounts of potential clientele for SunCulture.
- Be versatile in making extensive outbound calls that meet the organizations KPIs.
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Help the department to develop content for sales presentations or other materials.
- Respond to correspondence from customers on both mail, phone and in-person and follow up initial sales contacts.
- Have the ability to go above and beyond to cover over talk time daily hour delivery set by SunCulture.
- Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and NPS.
Qualifications, Skills and Experience:
- The applicant must hold a diploma or degree in Sales or any other related field is an added advantage.
- Proven experience as a telesales representative or other sales role.
- Proven track record of successfully meeting sales quota preferably over the phone.
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
- Ability to learn about products and services and describe/explain them to prospects.
- Hands-on, detail-oriented, and with strong execution skills.
- Excellent Communication Skills with the ability to resolve issues and address complaints.
- Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture.
- Independent thinker with proactive decision-making capabilities.
- Comfortable with ambiguity and experience working in a dynamic environment.
- Have the ability to handle pressure, keep cool-temper, and handle rejection gracefully.
- Be organized and be an expert in time management and meet deadlines.
How to Apply:
All candidates should apply online at the link below
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