Job Title: Operational Engineer
Organisation: Raxio Uganda
Duty Station: Kampala, Uganda
About US:
Raxio Uganda is Uganda’s first enterprise-grade, Tier III certified carrier-neutral data centre. At the heart of Namanve Industrial Park, Raxio Uganda is ideally located along key fibre routes and delivers best-in-class colocation, cross connect, fibre and IT infrastructure services.
Key Duties and Responsibilities:
- MUST be reachable 24/7 to respond to emergencies in a timely manner.
- Completing routine visual inspections on critical data centre equipment.
- Identifying potential faults proactively.
- Troubleshooting various facility systems systematically.
- Troubleshooting promptly to diagnose mechanical, electrical and network system failures and working with contractors to quickly resolve or mitigate interruption in services.
- Supervising customer installations in the Data Hall.
- Ensuring that all SOPs and guidelines have been followed during installation.
- Supporting the sales team with pre-sales and customer visits.
- Ensuring proper Documentation and Reporting as per SOPs in place.
- Completing NOC shifts as assigned.
- Prioritizing and escalating incidents within SLA.
- Providing support to the NOC through identification, tracking and closure of incidents as per the agreed SLA.
- Coordinating and supervising fibre partner works in the Data Hall and Fibre intake rooms.
- Analysing and escalating of incidents arising.
- Maintaining adequate spares to ensure uninterrupted Data Centre operations.
- Maintaining obsequious internet connectivity within the facility.
- Maintaining and troubleshooting all critical network infrastructure. I.e., BMS, CCTV and Office LAN.
- Coordinating with HS&S to make sure the Data Hall, fibre intakes and cross-connect rooms are kept clean as per the cleaning policy.
- Providing 1st level IT support for Raxio staff and visitors. (Wi-Fi, Printers and PCs)
- Providing on-site supervision for contractors and vendors, ensuring that all work is performed according to established SLAs, practices, and procedures.
- Ensuring structured cabling on all cable containment across the Data Centre.
- Ensuring routine Maintenance of the Manholes across the Data Centre.
- Supporting on all other projects as assigned.
Qualifications, Skills and Experience:
- Minimum education; graduation from a trade school or recent apprenticeship in a mechanical/electrical trade or equivalent experience.
- Preferred Education; degree or advanced diploma in mechanical/electrical/Telecom engineering or Computer science/IT
- Two to five years of working experience with electrical /mechanical/Telecom systems.
- Experience in data centre operations is preferred. Knowledge is required.
- Must be available for emergency on-call and shift work predominantly during the night and over the weekends.
- Basic knowledge of power systems (UPS’, RPPs, PDUs) cooling systems (HVACs, air flow dynamics)
- Working knowledge of pumps, compressors, boilers, chillers, facility HVAC systems is necessary.
- Working knowledge of UPS systems and associated switch gear.
- Working knowledge of standby generator systems and associated switch gear.
- Working knowledge of sprinkler systems/fire alarms systems testing, building management systems.
- Basic IT knowledge (LAN, PABX, Printers, cabling operations)
- Excellent communication (Oral and written) skills.
- Persistent and self-motivated.
- Excellent organizational skills and initiative to learn and take on new responsibilities.
- Ability to work in a fast-paced environment with minimal supervision.
- Good problem-solving skills and ability to meet demanding time constraints.
- Ability to conduct and manage multiple projects and priorities.
- Strong team player with the ability to influence/develop/maintain relationships with internal/external contacts.
- Ability to propel and maintain cross-functional resources/relationships to deliver and meet customer expectations.
How to Apply:
All candidates should apply online at the link below.
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