Fresher Customer Support Executive Job Opportunities – Relworx Limited

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Job Title:  Customer Support Executive (Fresher Jobs)

Organisation: Relworx Limited

Duty Station:  Kampala, Uganda

Reports to: Operations Manager

 

About US:

Relworx Limited is a dynamic and rapidly growing FinTech company committed to revolutionizing financial solutions. Our cutting-edge technology and dedicated team are driven by a mission to simplify financial processes and empower businesses and individuals.

 

Job Summary:   We are seeking a skilled and enthusiastic Customer Support Executive to join our team. As a Customer Support Executive at Relworx, you will play a crucial role in ensuring our existing and prospective clients receive top-notch support and assistance. Reporting directly to the Operations Manager, you will contribute to the success of our customer service operations and help maintain our reputation for excellence.

 

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment, and are you eager to be a part of an innovative FinTech company? If so, we have an exciting opportunity for you!

 

Key Duties and Responsibilities:  

  • Provide excellent customer sales and support via phone, email, and chat.
  • Address customer inquiries, resolve issues, and ensure a positive customer experience.
  • Collaborate with cross-functional teams to escalate and resolve complex problems.
  • Maintain a deep understanding of our products and services to effectively assist customers and tele sell the same.
  • Document and track all customer interactions in our CRM system.
  • Continuously identify opportunities for process improvements and contribute to enhancing our customer support procedures.
  • Ensure compliance with regulatory requirements and security protocols when handling customer information
  • Gather customer feedback and suggestions for process improvement.
  • Stay updated on industry trends, financial regulations and fintech advancements

 




Qualifications, Skills and Experience:  

  • The applicant must hold a Bachelor’s degree in business, finance, or a related field (preferred). 
  • Previous customer support experience and training, ideally in a fintech or financial services setting. 
  • Strong communication and interpersonal skills. 
  • Problem-solving abilities and attention to detail. 
  • Patience and empathy when dealing with customers. 
  • Knowledge of financial products and services is a plus. 
  • Proficiency in using customer support software and CRM systems. 
  • Ability to work in a team and adapt to a dynamic environment.  

 

Benefits:

  • Competitive salary
  • Flexible work arrangements
  • Professional development opportunities
  • Exciting and collaborative work environment

 

How to Apply:

If you are ready to be a part of an exciting and innovative FinTech company, please send your resume and a cover letter to talent@relworx.com or use the form to apply. Be sure to highlight your relevant experience and explain why you are the ideal candidate for this position.

 

Deadline: 17th January 2024

 

NB: Relworx is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us in shaping the future of FinTech!

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Date Posted 2024-01-15
Valid Through 2024-01-17
Employment Type FULL_TIME
Hiring Organization Relworx Limited
Job Location Kampala, Kampala, Kampala , 0256, Uganda

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