Client Service Manager Jobs – Standard Chartered Bank (Stanchart)

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Job Title:      Client Service Manager  

Organisation: Standard Chartered Bank (Stanchart)

Duty Station:  Kampala, Uganda

 

About US:

Standard Chartered PLC is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Africa, United Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.

 

Key Duties and Responsibilities:

Strategy

  • Grow customer Digital Adoption penetration and Usage.
  • To mirror Relationship managers as per assigned portfolio.

Business

  • Ensure the on boarding of customers is happening seamlessly through service calls.
  • To champion and maintain an ongoing relationship with customers, motivating the team to provide exceptional service and ensuring positive customer experience within the Centre.
  • To mirror Relationship managers as per assigned portfolio.
  • Cross-Sell Bank’s products and provide sales leads / referrals.
  • Ensure client sign up of CIP forms.

Processes

  • Ensure issuance of Visa infinite card and penetration.
  • Interact with customers individually to respond to service requirements, address queries on the different products and services and advice customers accordingly.
  • Customer Complaint management (CEMS) – end to end.
  • Prepare and Scan: Client instructions and Wealth Management transactions.

People and Talent

  • Participate in service training and service storming sessions in the centre.

Risk Management

  • To maintain compliance excellence in accordance with the existing operational risk management framework relating to service and linkages with other centre roles.

Governance

  • Implement and track Standards of Performance and Key Service Performance Indicators for the centre.
  • Ensure effective coordination of service-related issues / initiatives between branch and other stake holders.
  • Verify and authorize transactions posted by Branch Makers as per Delegated Authority.
  • Ensure daily reconciliations of float at Service desk where applicable.
  • Floor Management.

Regulatory and Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
  • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.





Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree
  • Communication skills
  • Problem Solving skills
  • Collaborative skills
  • Relationship management skills

 

How to Apply:

All candidates who wish to join Standard Chartered Bank should apply online at the link below.

 

Click Here

 

Deadline: 7th February 2024

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

Date Posted 2024-01-25
Valid Through 2024-02-07
Employment Type FULL_TIME
Hiring Organization Standard Chartered Bank (Stanchart)
Job Location Kampala, Kampala, Kampala , 0256, Uganda

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