Job Title: Relationship Manager E-Channels
Organisation: Bank of Africa
Duty Station: Kampala, Uganda
About US:
Bank of Africa Uganda Ltd. is part of GROUPE BANK OF AFRICA (BOA) comprising 16 Commercial Banks, 3 Leasing Companies, 2 Investment Companies, a Stock Brokerage Company, an Asset Management Company and a Mortgage Bank. It spans 15 African countries and France, employing over 5,000 people.
Job Summary: The Relationship Manager E-Channels will actively undertake the execution of the E-channels strategy to drive penetration of the allocated portfolio of e-channel products to foster product uptake and business growth goals through superior relationship management, various sales initiatives, monitoring, and support of the branch network.
Key Duties and Responsibilities:
- Closely work with the E-Channels Business Manager to initiate and oversee relationships of E-Channels business partners/agents, and actively support relationships with third parties to drive market foot-print, customer accessibility and wide availability of the Bank’s e-channels and products
- Implement various sales initiatives to drive E-channels business and product penetration in line with business goals.
- Champion the execution of e-channels business plans relating to the allocated product portifolio to support the Bank’s growth strategies and exceed defined e-channels business goals.
- Support the branch teams to achieve e-channel product targets, formulate plans to engage and acquire new consumers of electronic banking channels/products.
- Constantly drive usage and retention initiatives for all e-channel products in liaison with the branch net work and business partners/agents.
- Identify opportunities, innovations for new revenue streams around electronic banking and collaborate with the e-channels business manager to develop responsive product solutions to tap into such opportunities.
- Analyse and track performance against E-channels products objectives, diagnose underperformance, propose and implement corrective action in consultation with the E-channels Business Manager.
- Ensure distribution, safety and accountability for requisite resources for attaining e-channels sales effectiveness (product packs, advertising, equipment, etc)
- Vigilantly monitor the market and industry trends, and competitor behavior to gather business intelligence to advise and shape strategic digital direction.
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree in Business, Finance, Banking, Marketing or a related field
- Three years of experience in Business Development with exposure to electronic products.
- Good grasp of the Bank’s strategy, and its products and services (especially e-product knowledge)
- Strong track record in Direct Selling, Sales & Distribution Management and Relationship Management
- Solid grasp general trends and applicability of technology, electronic channels / banking
- Good computer skills
Competencies
- Strategic vision: Demonstrate business acumen, strategic thinking, and global perspective to align HR strategies with organizational goals.
- Data-informed decision-making: Utilize data analytics and technology for evidence-based decision-making, risk management, and competitive intelligence.
- Change and talent management: Navigate change effectively, engage in talent planning, succession planning, and collaborate with leadership for organizational agility.
- Effective communication: Communicate HR initiatives strategically, ensuring alignment with overall organizational strategies and fostering understanding.
- Ethical leadership and adaptability: Integrate ethical considerations into HR strategies, stay agile in dynamic environments, and demonstrate ethical leadership.
How to Apply:
All candidates should apply online at the link below.
Deadline: 29th December 2023
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