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Job Title:   IT Assistant (Fresher Job Opportunities)

Organisation: Fundi Bots

Duty Station:  Kampala, Uganda

About US:

Fundi Bots was started in 2011 by Solomon King Benge as a hobby/passion project to help students understand science through robotics. Fundi Bots promotes improved, practical science education in African schools and communities through the provision of hands-on skills and project-based training, with a strong focus on rural and underprivileged regions and a push for equitable inclusion for girls.

Job Summary:  Reporting to the Systems Administrator, the IT Support Assistant will configure, implement, and maintain various technologies managed by the Information Technology section. He or She will also focus on the administration of the network infrastructure software applications and users.

Key Duties and Responsibilities:

IT Support

• Manage the IT Help Desk.
• Maintain a defects log for all IT-related issues
• Provide on-site and remote technical support to all staff, including responding to emergency on-call requests when the need arises.
• Set up new users Accounts and profiles and deal with all IT security related issues.
• Set up peripherals like printers, routers, Desk phones etc.
• Offer end user IT support for all applications and train users on their use

Hardware Maintenance

• Ensure operation of equipment by following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs;
• Install, configure and upgrade software, operating systems, applications.
• Troubleshoot and repair various breakdowns in IT equipment and services.

Computer systems and Networks

• Replace parts and software as required for all office IT related equipment.
• Maintain a physical asset register for network (LAN, WAN, VPN) and server assets
• Provide second line support for the network (LAN, WAN, VPN), server and database infrastructure.
• Escalate system errors to the immediate supervisor.
• Offer end user IT support for all applications and train users on their use.
• Conduct periodic preventive maintenance of all computer and computer-related systems
• Monitoring, maintaining and updating computer systems and Networks.
• Enterprise System Analysis and Integration of all company systems
• Maintaining high Data Security Measures for all the IT systems in the company
• Technical Support including training End-User Staff on new computer systems and Applications from time to time.
• Maintaining records of Software licenses

Qualifications, Skills and Experience:

• The applicant must hold a Degree in computer science/ Information technology; relevant industry certifications- MCSA, CCNP,
• CCNA Certification (Added advantage)
• ITIL: experience working with incidents, changes, problems.
• At least two years of working experience in IT department

How to Apply:

All candidates should apply online at the link below.

Click Here

Deadline: 15th December 2023

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