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Job Title:   Claims Officer (Fresher Jobs)   

Organisation: ICEA Lion Uganda

Duty Station:  Kampala, Uganda

About US:

ICEA LION Group is a one-stop financial services provider offering innovative products and services in insurance, pensions, investments and trusts. We are one of the largest providers of insurance and financial services in East Africa with well-established operations in Kenya, Uganda and Tanzania.

Job Summary:   In order to serve our growing client base, The Company is seeking a qualified and experienced, passionate, dynamic and innovative individual willing to share in our vision and join the team in the role of Claims Officer in our Claims Department.

Key Duties and Responsibilities:

• Registering new claims in consultation with relevant underwriting department to ascertain policy cover and application.
• Studying claims documents to ensure the claim is fully and accurately documented and call for outstanding documents to enable claim processing.
• Notifying reinsurers / co-insurers of new claims; keeping them updated on claim progress and forward copy documents for their records.
• Interpreting insurance policies and contracts, establishing and adjusting/updating reserves in accordance with company policies and guidelines.
• Evaluating each claim assigned and conducting investigations where necessary.
• Developing plans for investigation of claims and gather all necessary documents and information.
• Appointing loss Adjusters /Investigators when necessary.
• Communicating with adjusters, claimants, the insured, and other relevant parties to determine liability and coverage.
• Initiating recovery and follow up action against third parties, reinsurers, and maintaining an up to date recovery register/diary system.
• Maintaining proper files for claims by collecting and organizing all relevant documents and set up new claims using the footprint system.
• Responding to correspondence and enquiries regarding policy coverage or claims and provide information as requested, and making telephone calls to obtain or supply information as necessary.
• Preparing claims reports such as Commissioner of Insurance monthly reports, new claim register reports, claim experience report, IRA reports etc.
• Issuing demand letter and follow up recovery/refund excess as appropriate
• Any other duty assigned from time to time.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree in Business related course
• Professional Qualifications or pursuit of the same is an advantage
• Three to four (3 -4) years relevant working experience in a similar role
• Analytical Skill and keen in details
• Excellent Interpersonal, organizational, time management and Communication skills
• Good knowledge in insurance, specifically claims handling process
• Highest level of personal and professional integrity
• Ability to work well under pressure in a fast-paced work environment

How to Apply:

All interested candidates should email their covering letter (maximum 2 pages), current CV and academic documents in one pdf file to hr@icea.co.ug. Only shortlisted candidates will be contacted.

Please include Claims Officer in the subject line of your email and ensure that in your covering letter you have included the following;

• Why you are interested in the job
• How you think your experience and skills match the job description
• List your current and expected salary/benefits
• Your daytime contact number and available start date

Deadline: 8^th December 2023 by 5:00pm

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