The Ugandan Jobline

Job Title:  Research Assistant – Remote Jobs (Several Fresher Data / Call Center Jobs)

Organisation: 60 Decibels (60dB)

Duty Station:  Kampala, Uganda

About US:

60 Decibels (60dB) is a global, tech-enabled impact measurement company that brings speed and repeatability to social impact measurement and customer insights. We provide genuine benchmarks of impact performance, enabling organizations to understand impact relative to peers and set performance targets. Learn about how we work here.

We collect this data through phone surveys conducted by our global research network: more than 1300+ Research Assistants across 80+ countries. Find out more about our community of Research Assistants here.

Job Summary:   As a Research Assistant for 60 Decibels, your primary responsibility will be to conduct phone surveys with customers and/or beneficiaries of our client’s products and services and to enter this data into our remote platform. You will work in close partnership with our Project Teams to ensure we deliver high quality customer insights while abiding by all data integrity and governance protocols.

This position is an excellent opportunity for anyone interested in the application of remote survey practices or looking for a project-based, remote role. During the data collection stage, Research Assistants should be available to work 6-8 hours a day for 4-5 days a week.

Key Duties and Responsibilities:

• Participate in project onboarding calls with the 60dB team to acquire an understanding of specific project contexts before reaching out to respondents.
• Conduct phone surveys with customers and beneficiaries:
• Ensure that you are interviewing the correct respondents as listed on your contact sheets
• Clearly explain the survey objectives and procedures to the respondents addressing any questions/concerns they may have
• Attain daily survey targets within specified timeframes and promptly report any obstacles to the project team
• Enter the data received from phone surveys into the 60dB platform (in English) accurately, completely, consistently, and reliably – this data must be entered in the exact way that the respondent says it, not paraphrased or summarized.
• Proactively communicate project progress updates and raise any queries or concerns with the 60dB team
• Review quality check feedback that is provided by project teams and correct or resolve it within your project team’s agreed timeline, and provide status updates to the project team.
• Uphold data privacy and integrity by strictly adhering to 60dB procedures, avoiding data falsification or recording inexistent/inaccurate data.

Qualifications, Skills and Experience:

• Previous experience in data collection, conducting research, working as an Enumerator is strongly preferred.
• Prior customer service and/or call center experience is highly desirable.
• Prior social sector experience is a huge bonus.
• Strong organization and communication skills – able to work independently and proactively correspond with the 60 Decibels project teams via email and Slack
• Strong relationship building skills – establish rapport and build trust with respondents from different cultures and backgrounds.
• Strong attention to detail to accurately record respondents’ answers and prevent errors or omissions.
• Strong English communication skills; verbally and in writing as all communication with the 60dB team is in English. Specific language requirements for projects will vary by country and will be communicated accordingly.
• Proficiency in using smartphone/tablet/laptop-based data collection applications, as well as access to a stable phone, laptop or computer, internet connection, and a quiet work environment.

Recruitment Process:

• Please submit your application using this webform. It should take you around 15 minutes to submit your application.
• Shortlisted candidates will be required to complete a short online training course to become a certified 60 Decibels Research Assistant. This training is mandatory for selected candidates.
• Upon completing the training, candidates will be onboarded to 60 Decibels and will become familiarized with our tools. When assigned to a project, they will participate in project-specific onboarding activities.

Additional Information:

If you are selected to be added to our 60 Decibels Research Assistant Community, you will be eligible for short-term contracts based on 60 Decibels’ project pipeline, reliant on your availability.

Contracts are typically 4 weeks and intermittent throughout the year.

Payment for this position is based on hours of work or interviews completed – all tasks will be appropriately compensated.

Location: This is a remote position, and while we hire Research Assistants globally, the application form indicates countries where we are ONLY proactively hiring or building pipelines. Please be sure to indicate the accurate country where you are based and list all the languages you fluently communicate in.

Note: We review applications on a rolling basis and make every effort to respond to all applications. However, due to the high volume of applications we receive, it may take some time for us to provide a timely response to your application.

How to Apply:

All candidates should apply online at the link below.

Click Here

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