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Job Title:  IT Assistant (Entry Level UN Jobs)

Organisation: United Nations High Commissioner for Refugees (UNHCR)

Duty Station:  Moyo, Uganda

About US:

The Office of the United Nations High Commissioner for Refugees was established on December 14, 1950 by the United Nations General Assembly. UNHCR’s mandate under the Statute of the Office of the United Nations High Commissioner for Refugees is to lead and co-ordinate action for international protection to refugees; seek permanent solutions for the problems of refugees and safeguard refugee rights and well-being. UNHCR has an additional mandate concerning issues of statelessness, as it is given a designated role under Article 11 of the 1961 Convention on the Reduction of Statelessness.

Job Summary:  The IT Assistant works under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at sub-, branch office or regional level. S/he has working relationships with UNHCR staff members in the office and other offices within the country as well as with staff of UN agencies and other UNHCR partners to exchange information and to provide assistance.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Key Duties and Responsibilities:

• Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, and Switches, Patch panels, Access points, to prevent faults occurring.
• Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
• Assist with the installation of the software packages, basic repair/maintenance of computer hardware and telecom equipment.
• Train UNHCR staff on email system, utilization of VHF handhelds, telephone system. Radio communication training to new IP staff and package police in the field.
• Distribute incoming cables, messages and other communication in accordance with established instructions.
• Add and remove users from the Networks.
• Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
• Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.
• May attend telephone calls and keep records of such calls.
• Carry out administrative duties, within the area of competence as assigned.
• Decide on appropriate resolution to incidents.
• Escalate incidents where they cannot be resolved at the office level.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work.
• Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

 




Qualifications, Skills and Experience:

• The ideal candidate for the United Nations High Commissioner for Refugees (UNHCR) IT Assistant job placement should have one year of relevant experience with a High School Diploma; or Bachelor or equivalent or higher
• Certificates and/or Licenses: Telecommunications; Information Technology;
• Language Requirements: Knowledge of English and UN working language of the duty station if not English and local language.

Competencies

Core Competencies

• Accountability
• Communication
• Organizational Awareness
• Teamwork & Collaboration.
• Commitment to Continuous Learning
• Client & Result Orientation

Cross-Functional Competencies

• Analytical Thinking
• Technological Awareness
• Planning and Organizing

How to Apply:

All suitably qualified and interested candidates should apply online at the link below

Click Here

Deadline: 20^th November 2023

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