Job Title: Sales Support Assistant (Fresher Jobs)
Organisation: Prime Impex 2001 Ltd
Duty Station: Kampala, Uganda
About US:
Prime Impex 2001 Ltd is a pioneer in the industry offering the market greater choice, innovative and ergonomic designs as well as environmentally-friendly furniture.
Job Summary: The Sales Support Specialist plays a crucial role in supporting the sales team by ensuring the smooth and efficient operation of the sales process. This position involves a combination of administrative tasks, customer service, and collaboration with various departments. The Sales Support Specialist is responsible for maintaining accurate and up-to-date records, assisting in the creation of sales proposals, and providing exceptional support to both internal and external stakeholders.
Key Duties and Responsibilities:
Administrative Support:
- Assist the sales team in daily administrative tasks, including data entry, document preparation, and file management.
- Maintain accurate and organized sales records, customer information, and sales activity reports.
- Coordinate with other departments to ensure seamless communication and information flow.
Customer Service:
- Respond promptly to customer inquiries and provide information regarding product/service features, pricing, and delivery.
- Address customer issues and concerns, escalating when necessary, and ensure timely resolution.
- Build and maintain positive relationships with customers to enhance overall customer satisfaction.
Sales Coordination:
- Collaborate with the sales team to prepare and revise sales proposals, contracts, and other documentation.
- Work closely with the sales team to ensure accurate and timely order processing.
- Assist in the preparation of sales presentations and reports.
Product Knowledge:
- Stay informed about product/service offerings and updates to effectively address customer inquiries.
- Provide product training and support to the sales team as needed.
Market Research:
- Conduct market research to identify potential customers and industry trends.
- Compile and analyze data to assist the sales team in making informed decisions.
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven experience in sales support, customer service, or a related role.
- Strong organizational and multitasking skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work collaboratively in a team environment.
- Attention to detail and a commitment to accuracy.
- Availability to attend occasional off-site meetings or events.
- Willingness to adapt to a dynamic and fast-paced work environment.
How to Apply:
All applicants should apply online at the link below.
Deadline: 30th November 2023
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