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Job Title:    Service Center Support Officer (Fresher Customer Service Jobs)

Organisation: M-KOPA

Duty Station:  Kampala, Uganda

About US:

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Job Summary:   The Service Center Support Officer plays a crucial role in the efficient management of stock allocation, reallocation, and reconciliation processes within our organization.

You will be responsible for ensuring the seamless transfer of stock between Direct Sales Representatives (DSRs), maintaining accurate stock records, handling serial mismatches, and contributing to the achievement of service level agreements.

Key Duties and Responsibilities:

• Stock Allocation/Reallocation: Allocate and reallocate stock in the system as per requests received via email, ensuring that the process adheres to established service-level agreements. This includes the timely movement of stock from one DSR to another, typically within a 30-minute timeframe.
• Stock Tracking: Immediately update the stock in transit tracker upon the receipt of stock in the system to maintain real-time visibility into stock movement.
• Serial Mismatch Handling: Address and resolve serial mismatches that occur in the system, ensuring that stock records are accurate and discrepancies are promptly resolved.
• Stock Reconciliation: Conduct daily opening stock reconciliations and end-of-month reconciliations for all Mkopa outlets, ensuring that stock levels are accurately reflected in the system.
• Team Support: Collaborate effectively with team members to meet and exceed service-level agreements in a fast-paced environment. Provide support and assistance to colleagues as needed.
• Process Adherence: Strictly adhere to established policies and procedures, such as the min-max policy and ID verifications, during stock reallocation. Ensure that all stock is received and all related tickets are resolved comprehensively. Maintain and update stock reconciliation trackers to ensure data accuracy.

Qualifications, Skills and Experience:

• One year of experience in customer care or sales, preferably in a phone-selling company
• The applicant must hold a Bachelor’s or diploma degree in any related field
• You have the ability to work effectively in a fast-paced environment and as part of a team
• You are an agent of change
• You have a strong attention to detail

NB: M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

How to Apply:

All candidates should apply online at the link below.

Click Here

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