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Job Title:   Information Technology Officer  

Organisation: Ministry of Gender, Labour and Social Development

Duty Station:  Kampala, Uganda

Reports to: M&E Specialist, MGLSD

About US:

The Ministry of Gender, Labour and Social Development is a Cabinet-level government ministry of Uganda. The mandate of the Ministry is to mobilize and empower communities to harness their potential while, protecting the rights of vulnerable population groups.

About World Bank Project:

The Government of the Republic of Uganda was allocated grant funds (the “Grant) from the World Bank which are administered by the International Development Association (IDA) (the “Bank”) towards implementation of the Generating Growth Opportunities and Productivity for Women Enterprises (GROW) Project. The Project Development Objective is to increase access to entrepreneurial services that enable women entrepreneurs to grow their enterprises in targeted locations, including host and refugee communities. The Ministry of Gender, Labour and Social Development (MGLSD) is the lead implementing Agency with the Private Sector Foundation Uganda as an implementing Entity.

Job Summary:  The Information Technology Officer will be responsible for the implementation, monitoring, and maintenance of the GROW IT systems. The Officer will support the project with network analysis, system administration, security and information assurance, IT audits, database administration, and web administration.

Key Duties and Responsibilities:

• Support the GROW Project in the designing, development and maintenance of Information Management System; related to hardware issues, computer peripherals, such as monitors, printers, scanners, hard drives, etc., or software assistance related to installation and software updates.
• Keep track of all GROW Project IT-related issues and MIS functionality; ensure maintenance, optimization and security of MIS and computers; ensuring that the system server and other supporting systems are optimized for efficiency
• In consultation with MIS development consultant, design and implement processes for technical improvements of the various platforms and enhance elements such as navigation, usability, data visualization, etc.
• Support the daily and routine IT support. installation, operation, and maintenance of computer systems, internet, servers and communication systems.
• Contribute to the development of quality assurance controls for classified information.
• Ensure end user system is running smoothly by providing System administration and maintenance, ensure data protection and provide end-user support. Ensure maintenance of confidentiality when making classified information available.
• Facilitate uploading and updating of data entered in the various modules interface by the M&E/data entry staff at the implementing partners.
• Manage documentation arising from the IT service, including requests, notifications and other correspondence, and for reporting on results and system performance.
• Prepare operating budgets based on estimated and actual expenditures for ICT systems and support needs, monitor and report ICT expenses.
• Troubleshoot ICT users’ problems relating to internet connectivity, LAN connectivity, email access, computer hardware and software
• Employ security measures to secure project systems and data from unauthorized access.
• Maintenance of an up-to-date inventory of ICT software and hardware.
• Train and guide GROW project and other related MGLSD staff in regard to their IT needs, performance and data management throughout the Project life.
• Ensure security and safety of all the project ICT equipment
• Perform any other duties assigned by the supervisor from time to time.

Qualifications, Skills and Experience:

• A Master’s degree in Information Technology, Computer Science, or a related field.
• Certification as a Microsoft systems expert and Business Process Outsourcing is an added advantage.
• Five years of experience of progressively technical experience in Information Technology and systems administration. Experience of working on a project under Government of Uganda institution is an added advantage
• Hands-on experience in Microsoft Operating Systems, Microsoft Office solution, networking support, systems installation and configuration,
• Strong understanding of PC hardware set-up and configuration.
• Ability to organize, plan and implement work assignments, as well as manage competing demands.
• Good communication skills.
• Problem solving skills, including ability to identify and participate in the resolution of issues/problems.
• Appreciation of the need to observe confidentiality in a highly sensitive work area.

How to Apply:

All interested eligible applicants should submit applications including a cover letter, current Curriculum Vitae and copies of Academic Certificates and Transcripts, to the MGLSD’s General Registry on 2nd Floor, Gender and Labour House, Plot 2, George Street.

Permanent Secretary

Ministry of Gender, Labour and Social Development Gender and Labour House,

Plot 2, George Street P.O Box 7136 Kampala. Uganda

Tel: +256 414 347 854

Email: growproject@mglsd.go.ug

Deadline: 16^th October 2023

NB: Only shortlisted applicants will be contacted.

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