Job Title: Manager – Demand Management
Organisation: MTN Uganda Limited
Duty Station: Kampala, Uganda
Reports to: Senior Manager – Client Relations & Project Delivery
About US:
MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa. MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: The Manager – Demand Management will plan; direct and coordinate demand and supply planning; managing the annual operating plan and maintaining the demand / supply forecast. Work with the business to ensure the demand is captured, prioritized, planned, and delivered through the defined ad hoc release cycles.
Key Duties and Responsibilities:
- Translate demand requirements into supply requirements, both manpower and capacity (six quarter horizon)
- Review and validate the demand management processes during the competency center requirements gathering.
- Balance supply and demand in accordance with supply constraints and customer priorities
- Help identify demand conflicts; recommend escalation where appropriate in order to drive resolution and balance requests for new work with current workload.
- Manages the demand pipe, logs and performs high level analysis of requests.
- Weekly Customer Reporting and managing PSCOM.
- Customer coordination on delivery status
- Vendor Management (Weekly report, getting drop dates, weekly meetings)
- Tracking and managing delivery dependencies.
- Tracking/Coordinating for Quotations & PO release.
- Timely Managing Risks/Issues
- CAB Motivation
- Deployment coordination
- Handover to operations
- Communication management (senior management escalations, Postproduction communications etc.)
Supervisor/Leadership/Managerial Tasks
- Coach and mentor direct reports to ensure staff motivation is high.
- Ensure performance and compliance obligations the procurement division are met.
- Direct and monitor work of subordinates.
- Ensure the team is led; motivated and rewarded to achieve key performance areas.
- Identify staff training and development needs and implements necessary actions.
- Participate in cross functional teams.
- Recruit staff for appointments
- Set goals and objectives for direct reports, monitor progress, and maintain motivation.
- Set up appropriate structure to meet departmental management objectives.
Qualifications, Skills and Experience:
- The applicant must hold a bachelor’s degree.
- Project management certification
- At least five years of relevant experience which includes at least 3 years of project management experience.
Training
- Investment Portfolio Management
- Business risk management
- Business value chain
- Communication planning
- Corporate governance
- ITIL
- Project management
- Project prioritization
- Telecommunications business management
Competencies Knowledge:
- Demand and supply
- Financial acumen
- ITIL standards
- Legislation
- Problem solving
- Project budgeting
- Project communication planning and management
- Project management
- Project prioritization
- Reporting
- Resource allocation and management
- Service level agreement management
Skills / physical competencies:
- Skills / physical competencies.
- Ability to work under pressure.
- Advanced communication; interpersonal and reporting skills.
- Analytical skills
- Data analysis skills
- Information management
- Legislation; policies; procedures and standards
- Project planning and management
- Risk assessment
- Risk management
- Supply and demand planning and management
Behavioral qualities:
- Analytical thinking
- Attention to detail
- Conflict handling
- Decision making
- Planning and organizing
- Problem solving skills
- Quality assurance
- Results/Goal oriented
- Taking initiative
- Team building
NB:
- Female applicants are strongly encouraged to apply.
- In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.
Deadline: 25th October 2023
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