The Ugandan Jobline

Job Title:   Third Party Representative – Service Centre (Fresher Customer Service Jobs)    

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Supervisor – Service Centre

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Key Duties and Responsibilities:

• Drive excellent customer service in the Service Centre
• Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations
• Handle customer problems, queries, complaints and requests
• Educate customers on products and services
• Escalate customer issues for speedy resolution
• Support companywide business initiatives at the branch
• Ensure Service Centre standards are maintained at all times according to the blue print
• Supervise third party teams
• Support the Service Centre Supervisor in all operational activities in the store

Qualifications, Skills and Experience:

• The applicant for the MTN Uganda Third Party Representative – Service Centre job must hold a Bachelor’s degree in business administration, Social Sciences or any other relevant field.
• A minimum of one year experience in a service environment
• Good knowledge of sales and retail Industry trends, best practice retail and service principles.
• Customer Experience
• Sales acumen
• Service delivery
• Data Savvy
• Knowledge in MTN products and Services
• Project Management
• Learning Agility
• Readiness to work with little supervision.
• Customer focused.
• Team Player
• Follow through skills
• Customer centricity / Accommodative
• Excellent Communication skills
• Strong interpersonal skills

NB: Female applicants are strongly encouraged to apply.

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.

Click Here

Deadline: 5^th November 2023

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