The Ugandan Jobline

Job Title:    Outlet Allocation Agent (Fresher Customer Care Jobs)

Organisation: M-KOPA

Duty Station:  Kampala, Uganda

About US:

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Job Summary:  The main purpose of an M-KOPA Outlet Allocation Agent is to handle reallocations that are sent in by the sales team in the field.

You will report to the Service Center Support Team Lead.

Key Duties and Responsibilities:

• Stock allocation/reallocations on the system: System allocation of stock from one DSR to another following the requests shared on email.
• Process adherence: Ensure that all reallocations are done following the policies in place i.e., the min-max policy, ID verifications, etc.
• Team support: Work in a fast-paced environment where service level agreement is a top priority.
• Reporting to M-KOPA head office to work following the shift allocated.
• Any other tasks assigned

Qualifications, Skills and Experience:

• The applicant must hold a college diploma in any field or tertiary training in customer service
• One year of experience in customer care or sales, preferably in a phone-selling company
• Front office management is an added advantage
• Multitasking abilities
• Computer literate

How to Apply:

All candidates should apply online at the link below.

Click Here

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