Job Title: Administrator – Dealer Support (Contract) Fresher Jobs
Organisation: MTN Uganda Limited
Duty Station: Kampala, Uganda
Reports to: Manager – Planning and Reporting
About US:
MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa. MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Key Duties and Responsibilities:
- To prepare dealer profitability index report to help drive dealer earnings and profitability.
- To manage the dealer support desk and help line.
- To manage fixed line and data requests for the sales teams & MTN staff
- To regularly update the dealer information database
- To ensure that dealer queries are attended to, solved, or forwarded to the relevant parties in case of escalations.
- Maintain a clear record of all dealer actions and issues.
- Preparation Daily, weekly & Monthly performance reports for Dealer performance tracking & analysis
- Preparation of Sales Reports through the Dealer Channel for Planning & Forecasting Purposes
- Manage stock forecasts on behalf of Sales and Distribution in coordination with procurement supply chain management.
- Prepare and Submit Dealer Commission Payment Schedules for approval and payment according to set SLAs (Dealer Retainers and Bonuses)
- Coordinating with regional commercial heads and dealer directors to provide timely feedback on issues raised.
- Effective Interpersonal skills to work with all levels of the organization.
Qualifications, Skills and Experience:
- The applicant for the MTN Uganda job must hold a Bachelor’s Degree in statistics or Business related.
- A minimum of one year of experience preferably in Customer service
- Ability to use Ms Office programs like Ms Excel, Ms Word, Power Point
- Customer interface, in person and or via the phone
- High Level of Computer literacy
- Best practice customer centric principles
- MTN Products and Services
- Excellent Communication skills (Written and Oral)
- Strong Interpersonal skills
- Strong sense of urgency and action
- Work under minimum supervision
- Coordination Techniques
- Telephone etiquette
- Negotiation skills
Behavioural qualities:
- Initiative
- Perseverance
- Attention to detail.
- Team player
- Can-do
- Integrity
- Reliability
- Flexibility
- Commitment to quality and high performance
- Positive Attitude
NB:
- Female applicants are strongly encouraged to apply.
- In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.
Deadline: 8th October 2023
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