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Job Title:   Business Manager

Organisation: C-Care

Duty Station: C-Care IMC, Kampala, Uganda

Reports to: Regional Business Manager

About US:

C-Care IHK formerly International Hospital Kampala (IHK) is a tertiary, multi-specialty hospital that lays its foundation on a ‘Patient first’ ideology. It has been known for delivering leading-edge healthcare to cater for the changing needs of the growing populace and is the epitome of medical innovations and quality healthcare that offers easy connectivity and accessibility to patients from all over the East African region.

Job Summary:   The Business Manager will oversee the smooth running of the clinic, ensuring that all departments are managed in line with agreed C-CARE standards to foster an efficient and effective service delivery system. The quality of care, both clinically and administrative is a key consideration for client care including business growth of the facility in line with a set budget for both revenue and cost control.

Key Duties and Responsibilities:

Operations for the Center

• Oversee hygiene-cleanliness, lighting and aeration etc.
• Ambience-lighting, wall art and sitting arrangement.
• Care pathways-maintaining sensible order.
• Repairs and remodeling-electric, plumbing and carpentry.
• Phone Management to include controls and etiquette.
• Equipment-TVs, water dispensers, etc.
• Notice board-oversee content and order.
• Ensure Center Licensing is up to date.
• Records management for confidentiality and safety.
• Set in place security controls for staff and clients.
• Manage supplies from stores –orders, receipt and accountability.

Financial Accountability

• Agree on annual budgets for the center with the SMO and Business Manager and ensure to keep within limits
• Ensure revenue targets are met
• Oversight on billing process, check for fraud, receipts etc, put up appropriate notices to guide on the processes.
• Ensure timely submission of invoices to Credit Control.
• Reporting on income and expenditure.
• Review service charges/costs with other stakeholders.
• Troubleshoot especially with cash and invoicing clients.

HR function

• Advise HR on staff needs/gaps in number and skills mix.
• Participate in planning Recruitment, Interview and Selection of new staff i.e write or modify JDs, peruse CVs, constitute interview panel.
• Trainings
• Head orientation program for new staff at clinic level.
• Appraise the team on KPIs and minimum standards.
• Minimum standards: 100% Attendance, punctuality, appropriate data entry, adherence to EHS, adherence to agreed SOPs in line with ISO/QA recommendations, regular reporting, code of
• conduct and dress code.
• Initiate and maintain recognition/reward systems for staff (Motivation)

Communication

• Top-down with purpose of implementation of C-CARE strategies.
• Bottom-up communication with the purpose of informing strategy.
• Service handling information for particular clients, insurance companies, corporates etc.
• Planning, Chairing and following up on action points of department meetings.
• Attend Management meetings called from time to time.
• Ensure efficiency in attendance and conducting of Morning briefings
• Communication to external clients as may be required in consultation with line manager.

Reporting

• Submission of required reports should be timely and accurate
• Timely reporting Client related issues
• Weekly/ monthly –statistics, management reports, Finance
• Updating the Dashboard data daily.

Client relations

• Proactively promote both internal and external client satisfaction by providing regular updates on systems, care pathways, training and feedback.
• Respond to and managing aspects of client dissatisfaction.
• Timely close off client relations complaints
• Hospitality management
• Training of staff on good customer service practices.

Marketing and Business Growth

• Develop and adhere to Marketing & business growth plans i.e activation, client mapping and conversion into actual patients, growth of direct invoicing clients attached to the facility
• Actualization of business products into sales – i.e School clinics, site clinics, cash products, wellness products, etc
• Monthly, quarterly and yearly budgets for marketing activities
• Ensure expansion of services
• Monitor Output of current services at your clinic

Stock Management

• Ensure cost of sales is controlled and managed as per clinic needs
• Timely and Accurate stock taking process at every month end
• Accurate documentation of drug consumption and other monitoring tools

Quality and Sustainability

• Ensure Infection prevention and control mechanisms are adhered to
• Updated equipment registers and proper storage and use of equipment
• Manage outbreak response mechanisms

Culture, Policies and Processes

• Confidentiality
• Fraud aversion
• Team adherence to set policies

Qualifications, Skills and Experience:

• The applicant should have relevant qualifications
• Good and demonstrable leadership skills and business acumen
• Ability to communicate effectively with the team and to apply broader objectives at team level
• Competency in resource budgeting and planning
• Computer literacy especially MS Office
• Knowledge and ability to use Navision
• Ability to work without supervision.
• Ability to fore see problem and inform or advise direct supervisor accordingly.
• Good and demonstrable understanding of C-CARE philosophy, vision and strategy
• Good interpersonal and communication (verbal and written) skills

How to Apply:

All candidates are strongly encouraged to send their applications, updated CVs with copies of academic documents via Email to: hr@img.go.ug or deliver the hardcopies to the HR Office.

Deadline: 18th October 2023

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