Job Title: Sales Training Manager
Organisation: M-KOPA
Duty Station: Kampala, Uganda
Reports to: Senior Internal Auditor
About US:
The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
Job Summary: The Sales Training Manager is responsible for supporting the sales team with training needs and requirements, and managing the entire end-to-end Sales Training function from identifying training needs, to preparation, to delivery.
Key Duties and Responsibilities:
- Training Needs Analysis (TNA): In partnership with HR, administer periodic training needs surveys and assessments, review training reports, and conduct skill gap analysis to inform behavioral and technical training needs of the sales team.
- Sales Training Program: Create an annual Learning and Development /training calendar with the TNA.
- Sales Training Curriculum Development: Develop and implement in-class, in-field, and virtual sales training curriculum for new and existing SEs, FSMs, and DSRs.
- Sales Training Content Development: Develop interactive sales training content for generic and tailored sales training programs.
- Training Materials: Develop and maintain up-to-date training material to M-KOPA standards.
- Training Outcomes: Define expected training outcomes and implement strategies to achieve these outcomes.
- Training Logistics: Organizing the training sessions including determining training schedules, venue, and facilities and supporting other trainers in facilitating training sessions.
- Training Budget: Manage the training operations budget to ensure maximum return on investments.
- Training Delivery: Deliver regular high-impact training that can be immediately applied by the salesforce (SEs/FSMs and DSRs).
- Training Impact Assessment: Developing training impact assessment methodology and implementing it within set timelines.
- Training Report: Document results of training delivered and provide training reports to management to enhance visibility on field operations.
- New Products/Processes: Ensure processes, products, projects/ pilots training e.g., new product rollout, price, and process changes are done timely and, in a cost-effective manner.
- People Management: Direct management and leadership of Regional Sales Trainers to ensure effective deployment and excellent execution of training programs across the country.
- Performance Management: Define OKRs and measure sales training effectiveness through frequent evaluations to inform further developments and investments.
- Vendor/External Stakeholder Management: Work with and manage any external partners/vendors used to support creative content design or learning management tools.
- Stakeholder Collaboration: Work with cross-functional teams e.g., Tech, CC (Customer Care), Business Intelligence (BI), and Product Managers (PM) on new feature updates and effectively design go-to-market (GTM) strategies for effective implementation.
- Learning Management System (LMS): Designing online courses, delivering them to learners, tracking performance metrics, facilitating collaboration among learners, and reporting to administrators/managers.
- Market Intelligence: Understand business competitive advantage, product intelligence, consumer understanding, and market understanding.
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s Degree in Humanities and Social Sciences
- Five years of working experience in a Training Role from Telco, OEMs, Financial Services, and FMCGs in Uganda
- Experience in Field Sales, or working within a sales environment is desirable
- Strong analytic skills to work with large volumes of data, analyze, and identify drivers for performance
- Should be able to drive causal diagnosis to provide data-driven recommendations
- Experience in communicating at all levels up to and including Senior Management
- Experience in designing and implementing training programs
- Excellent communication, leadership, and time management skills
- Good planning and organizational skills
- Ability to work calmly under pressure
How to Apply:
All qualified candidates should apply online at the link below
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