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Job Title:   IT Database Officer

Organisation: TotalEnergies

Duty Station:  Kampala, Uganda

About US:

TotalEnergies is a broad energy company that produces and markets energies on a global scale: oil and biofuels, natural gas and green gases, renewables and electricity. Our 105,000 employees are committed to energy that is ever more affordable, cleaner, more reliable and accessible to as many people as possible. Active in more than 130 countries, TotalEnergies puts sustainable development in all its dimensions at the heart of its projects and operations to contribute to the well-being of people.

Job Summary:  The IT Database Officer is responsible for capturing & retaining new & existing customers on the network through Guiche unique/internet database management as well as maintaining constant contact with the network, the card center, Network TMs, dealers and Tomcard support.

Key Duties and Responsibilities:

• Responsible for management and co-ordination of the Cards Team to achieve the organization’s card strategy.
• Ensure the interface between customers and Total Service stations.
• Ensure and maintain in coordination with the network service a high level of TOTALCARD Service at the station.
• Keep Monthly statistics of TOTALCARD: (penetration rate, number of inactive cards, incomes, reporting AMO).
• Manage Claims (mail, card lockups in case of loss, adjustments, opposition and/or opposition lift, station fraud, etc…).
• In coordination with Tomcard support and the company APPLICAM, ensure the implementation of the new version/interface of TOMCARD INVOICING.
• Ensure implementation of the new features of TOMCARD system, validated by the subsidiary and distributed to customers.
• Ensure appropriate TAG and EPT are set up in Tomcard.
• Follow the orders, maintenance and consumables of the EPT with 3rd party vendor.
• Manage exceptional Operations (station creation, price updating).
• Monitor the status of the week’s polling and take corrective action if necessary.
• Create and follow Omega tickets.
• Manage & animate the customer database in Tomcard, Tomcard invoicing, extranet & DMS.
• Ensure and maintain in coordination with network TOTAL SIS / FCC & Guiche Unique Interface integration with Tomcard.
• Provide 1st level support on IT EPT solutions to over 200 stations end users distributed across the country and over 4000 card customers.
• Ensure update through tele distribution or otherwise of all EPT to current software versions.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree in IT
• At least three years of experience in IT, Sales, Finance from a busy environment
• Proactive with advanced sense of innovation.

How to Apply:

All suitably qualified and interested applicants should apply online at the link below.

Click Here

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