The Ugandan Jobline

Job Title:   Internal Information Technology Services Consultant

Organisation: CFAO Motors Uganda (formerly Toyota Uganda Limited)

Duty Station:  Namanve, Mukono, Uganda

About US:

CFAO Motors Uganda is the exclusive manufacturer-authorised distributor of brand-new Toyota Vehicles and genuine parts in Uganda, as well as exclusively offering Toyota Manufacturer’s warranty. CFAO Motors Uganda is a subsidiary of CFAO Automotive, a division of the CFAO Group, which is part of Toyota Tsusho Corporation.

CFAO Motors Uganda are also the official distributors of brand-new Suzuki vehicles, Yamaha motorcycles, Hino Trucks, and Toyota forklifts. The company also proposes a range of short and long-term lease and car rental solutions for businesses through the LOXEA brand and its partner Avis Fleet. It also provides a raft of other services to expand the offering, including fleet management, geolocation, telematics and more.

Job Summary:  The Internal Information Technology Services Consultant will be end-to-end responsible automating and adapting CFAO’s IT Service Management best practices through coordinating all processes for Incident and Problem Resolution, Change Control, Release and Service Level Agreements Management, End-User Self-Service and Asset Lifecycle Management.

Key Duties and Responsibilities:

• Manage the IT service desk and ensure timely resolution of all incidences logged by internal customers.
• Manage vendor management process including keeping track of Service Level Agreements and IT procurements.
• Manage all IT communication to the business.
• Timely and accurate IT reporting and ensure that all IT projects are well documented.
• Manage the IT process of staff entries & exits and internal changes.
• Conduct trainings based on business needs identified.
• Ensure that system hardware and software incidents are investigated, diagnosed and resolved, including action plans to improve performance, while maintaining the asset registers/inventory.
• Monitor IT internal audit compliance, findings and implementation of requirements.
• Design and implement IT satisfaction surveys.
• Support the Systems administrator with management of business applications, systems & servers & the Network Administrator with management of the network and all interfaces.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree in computer science or information technology
• ITIL Certification
• Microsoft Certification (MCSE, MCITP)
• At least three years of experience in a busy IT environment
• Knowledge of virtual desktop infrastructure support.
• Knowledge and understanding of new technologies and trends.
• Appreciation of the hybrid IT support model.
• Skills: Interpersonal, Problem solving, Planning and Organization, Report writing, Project management
• Behavioral: Integrity, Innovation, Results driven, Customer centricity, Accountability, Flexibility/Adaptability, Team player

How to Apply:

All candidates should apply online at the link below.

Click Here

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs