Job Title: Internal Information Technology Services Consultant
Organisation: CFAO Motors Uganda (formerly Toyota Uganda Limited)
Duty Station: Namanve, Mukono, Uganda
About US:
CFAO Motors Uganda is the exclusive manufacturer-authorised distributor of brand-new Toyota Vehicles and genuine parts in Uganda, as well as exclusively offering Toyota Manufacturer’s warranty. CFAO Motors Uganda is a subsidiary of CFAO Automotive, a division of the CFAO Group, which is part of Toyota Tsusho Corporation.
CFAO Motors Uganda are also the official distributors of brand-new Suzuki vehicles, Yamaha motorcycles, Hino Trucks, and Toyota forklifts. The company also proposes a range of short and long-term lease and car rental solutions for businesses through the LOXEA brand and its partner Avis Fleet. It also provides a raft of other services to expand the offering, including fleet management, geolocation, telematics and more.
Job Summary: The Internal Information Technology Services Consultant will be end-to-end responsible automating and adapting CFAO’s IT Service Management best practices through coordinating all processes for Incident and Problem Resolution, Change Control, Release and Service Level Agreements Management, End-User Self-Service and Asset Lifecycle Management.
Key Duties and Responsibilities:
- Manage the IT service desk and ensure timely resolution of all incidences logged by internal customers.
- Manage vendor management process including keeping track of Service Level Agreements and IT procurements.
- Manage all IT communication to the business.
- Timely and accurate IT reporting and ensure that all IT projects are well documented.
- Manage the IT process of staff entries & exits and internal changes.
- Conduct trainings based on business needs identified.
- Ensure that system hardware and software incidents are investigated, diagnosed and resolved, including action plans to improve performance, while maintaining the asset registers/inventory.
- Monitor IT internal audit compliance, findings and implementation of requirements.
- Design and implement IT satisfaction surveys.
- Support the Systems administrator with management of business applications, systems & servers & the Network Administrator with management of the network and all interfaces.
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree in computer science or information technology
- ITIL Certification
- Microsoft Certification (MCSE, MCITP)
- At least three years of experience in a busy IT environment
- Knowledge of virtual desktop infrastructure support.
- Knowledge and understanding of new technologies and trends.
- Appreciation of the hybrid IT support model.
- Skills: Interpersonal, Problem solving, Planning and Organization, Report writing, Project management
- Behavioral: Integrity, Innovation, Results driven, Customer centricity, Accountability, Flexibility/Adaptability, Team player
How to Apply:
All candidates should apply online at the link below.
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