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Job Title:   Customer Service Advisor (Fresher Jobs)

Organisation: Finance Trust Bank (FTB)

Duty Station:  Kampala, Uganda

Reports to: Manager Customer Experience

About US:

Finance Trust Bank (FTB) was licensed as a Tier 1 Commercial Bank on 11th November, 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Today, Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 500,000 depositors and over 37,000 borrowers, through a network of 35 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.

Job Summary:  The Customer Service Advisor will answer and receive calls from customers, answer inquiries, handle complaints to resolution, troubleshoot problems, provide information and escalate where necessary.

Key Duties and Responsibilities:

• Answer calls professionally
• Respond to customer inquiries
• Follow up complaints till resolution
• Handle and resolve customer complaints
• Provide customers with product and service information
• Enter customer information into the system.
• Identify and escalate priority issues
• Route calls to appropriate resource.
• Follow up customer calls where necessary.
• Produce and complete call logs.
• Engage in rigorous customer onboarding processes.

Qualifications, Skills and Experience:

• The applicant must hold a University Degree from a recognized institution
• Past experience in call Centre work environment is a requirement.
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Proficient in relevant computer applications
• Social media management training an added advantage

NB: Position carries an attractive salary and benefits package.

How to Apply:

All suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, TWED PLAZA, Plot 22B, Lumumba Avenue, Kampala, Uganda, and email it to jobs@financetrust.co.ug as well as photocopies of academic testimonials, and a CV. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.

Deadline: 18^th September 2023

Please note that in line with the Bank procedures, no job offers are made online.

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