Job Title: Customer Service Advisor (Fresher Jobs)
Organisation: Finance Trust Bank (FTB)
Duty Station: Kampala, Uganda
Reports to: Manager Customer Experience
About US:
Finance Trust Bank (FTB) was licensed as a Tier 1 Commercial Bank on 11th November, 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Today, Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 500,000 depositors and over 37,000 borrowers, through a network of 35 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.
Job Summary: The Customer Service Advisor will answer and receive calls from customers, answer inquiries, handle complaints to resolution, troubleshoot problems, provide information and escalate where necessary.
Key Duties and Responsibilities:
- Answer calls professionally
- Respond to customer inquiries
- Follow up complaints till resolution
- Handle and resolve customer complaints
- Provide customers with product and service information
- Enter customer information into the system.
- Identify and escalate priority issues
- Route calls to appropriate resource.
- Follow up customer calls where necessary.
- Produce and complete call logs.
- Engage in rigorous customer onboarding processes.
Qualifications, Skills and Experience:
- The applicant must hold a University Degree from a recognized institution
- Past experience in call Centre work environment is a requirement.
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology
- Proficient in relevant computer applications
- Social media management training an added advantage
NB: Position carries an attractive salary and benefits package.
How to Apply:
All suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, TWED PLAZA, Plot 22B, Lumumba Avenue, Kampala, Uganda, and email it to [email protected] as well as photocopies of academic testimonials, and a CV. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.
Deadline: 18th September 2023
Please note that in line with the Bank procedures, no job offers are made online.
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