Engineer – Customer Care and Billing Jobs – MTN Uganda Limited

Job Title:   Engineer – Customer Care and Billing

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Manager IT Enterprise Applications Operations

About US:

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa. MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Key Duties and Responsibilities:

• Provide L1 and L2 operational maintenance and support for the IT Applications
• To attend to incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned
• Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations.
• Development of technical documents including Standard operating procedures, troubleshooting guides
• Derivation of trends in performance from statistics as well as from customer complaints to provide long term solutions to problems identified.
• Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan.
• Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience.
• Matrix management across Information systems and business units
• Working with multiple vendors and business units
• Execute any assignments that may be assigned from time to time at management’s discretion.

Qualifications, Skills and Experience:

• The applicant for the MTN Uganda Limited Quality Assessor job must hold a Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.
• At least four years of experience in a busy IT environment
• 2 years’ experience specific to software development and maintenance of applications
• 2 years’ experience specific to UNIX shell scripting, Database programming

Knowledge, Skills and Competencies:

• Supporting Enterprise Applications.
• Database Management Skills – Oracle, SQL server, MySQL, PostgreSQL, Hadoop
• Shell scripting/Programming
• Unix/ Linux System administration
• Basic IP networking knowledge
• Information Management
• Problem Solving
• System Analysis, Design, and Integration
• Reporting
• Analytical thinking
• Project planning and control
• Integrity
• Decision making

Personal Attributes

• Ready to Learn on the Job.
• Team Player.
• Self motivated.
• Ability to work unsupervised.
• Problem Solving
• Good analytical and communication skills.

NB:

• Female applicants are strongly encouraged to apply.
• In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.

This vacancy has closed — applications are no longer acceptedApplications closedSee open jobs at MTN Uganda →

Deadline: 8^th October 2023

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