Job Title: Engineer – Customer Care and Billing
Organisation: MTN Uganda Limited
Duty Station: Kampala, Uganda
Reports to: Manager IT Enterprise Applications Operations
About US:
MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa. MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Key Duties and Responsibilities:
- Provide L1 and L2 operational maintenance and support for the IT Applications
- To attend to incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned
- Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations.
- Development of technical documents including Standard operating procedures, troubleshooting guides
- Derivation of trends in performance from statistics as well as from customer complaints to provide long term solutions to problems identified.
- Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan.
- Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience.
- Matrix management across Information systems and business units
- Working with multiple vendors and business units
- Execute any assignments that may be assigned from time to time at management’s discretion.
Qualifications, Skills and Experience:
- The applicant for the MTN Uganda Limited Quality Assessor job must hold a Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.
- At least four years of experience in a busy IT environment
- 2 years’ experience specific to software development and maintenance of applications
- 2 years’ experience specific to UNIX shell scripting, Database programming
Knowledge, Skills and Competencies:
- Supporting Enterprise Applications.
- Database Management Skills – Oracle, SQL server, MySQL, PostgreSQL, Hadoop
- Shell scripting/Programming
- Unix/ Linux System administration
- Basic IP networking knowledge
- Information Management
- Problem Solving
- System Analysis, Design, and Integration
- Reporting
- Analytical thinking
- Project planning and control
- Integrity
- Decision making
Personal Attributes
- Ready to Learn on the Job.
- Team Player.
- Self motivated.
- Ability to work unsupervised.
- Problem Solving
- Good analytical and communication skills.
NB:
- Female applicants are strongly encouraged to apply.
- In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.
Deadline: 8th October 2023
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline