Engineer – Customer Care and Billing Jobs – MTN Uganda Limited

  Information Technology (IT) and Data Jobs in Uganda, Telecommunication Jobs in Uganda

Job Title:   Engineer – Customer Care and Billing

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Manager IT Enterprise Applications Operations

 

About US:

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa. MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

 

Key Duties and Responsibilities:

  • Provide L1 and L2 operational maintenance and support for the IT Applications
  • To attend to incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned
  • Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations.
  • Development of technical documents including Standard operating procedures, troubleshooting guides
  • Derivation of trends in performance from statistics as well as from customer complaints to provide long term solutions to problems identified.
  • Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan.
  • Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience.
  • Matrix management across Information systems and business units
  • Working with multiple vendors and business units
  • Execute any assignments that may be assigned from time to time at management’s discretion.




Qualifications, Skills and Experience:

  • The applicant for the MTN Uganda Limited Quality Assessor job must hold a Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.
  • At least four years of experience in a busy IT environment
  • 2 years’ experience specific to software development and maintenance of applications
  • 2 years’ experience specific to UNIX shell scripting, Database programming

Knowledge, Skills and Competencies:

  • Supporting Enterprise Applications.
  • Database Management Skills – Oracle, SQL server, MySQL, PostgreSQL, Hadoop
  • Shell scripting/Programming
  • Unix/ Linux System administration
  • Basic IP networking knowledge
  • Information Management
  • Problem Solving
  • System Analysis, Design, and Integration
  • Reporting
  • Analytical thinking
  • Project planning and control
  • Integrity
  • Decision making

Personal Attributes

  • Ready to Learn on the Job.
  • Team Player.
  • Self motivated.
  • Ability to work unsupervised.
  • Problem Solving
  • Good analytical and communication skills.

 

NB:

  • Female applicants are strongly encouraged to apply.
  • In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.

 

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.

 

Click Here

 

Deadline: 8th October 2023

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Date Posted 2023-09-29
Valid Through 2023-10-08
Employment Type FULL_TIME
Hiring Organization MTN Uganda Limited
Job Location Kampala, Kampala, Kampala, 0256, Uganda

Related Jobs

,