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Job Title:  Relationship Officer – Logbook Finance Product (2 Job Positions) 

Organisation: Platinum Credit (U) Ltd

Duty Station:  Head Office, Kampala, Uganda

About US:

Platinum Credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product available to formally employed persons working in the Private Sector. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.

Job Summary:  The Relationship Officer – Logbook Finance Product will ensure effective and efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business.

Key Duties and Responsibilities:

• Develop and oversee relationships with clients to ensure top level service is provided to clients.
• Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.
• Consistent and frequent communication with clients providing complete, concise account information and guidance.
• Addressing customer concerns and complaints.
• Design and implement techniques for educating old and new customers on the benefits of existing and new products or services.
• Ensure assigned portfolio is performing as per company’s set targets.
• Ensure retention of customers with at least 40% of repeat business from assigned portfolio.
• Ensure collections performance target of 90% and above for your portfolio.

Qualifications, Skills and Experience:

• The applicant must hold a Degree in Business Administration or any other relevant field.
• Knowledgeable about Asset Finance.
• Computer knowledge.
• Customer Care Experience.
• Must possess leadership and supervisory skills.
• Excellent numerical and analytical skills.
• Excellent interpersonal and communication skills.

How to Apply:

To apply, submit your application, detailed CV and testimonials to the address below;

The Human Resource Manager;

Platinum Credit (U) Ltd

Send your application by

Email to: careers@platinumcredit.co.ug

Deadline: 28th August 2023

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