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Job Title:   Information Technology Officer (2 Job Placements)

Organisation: Baylor College of Medicine Children’s Foundation -Uganda (Baylor-Uganda)

Duty Station: Fort Portal and Mubende, Uganda

Reports to: M&E Coordinator

 

About US:

Baylor College of Medicine Children’s Foundation -Uganda (Baylor-Uganda) is an indigenous not-for-profit child health and development organisation affiliated to the Baylor College of Medicine International Paediatric AIDS Initiative (BIPAI), a Network of paediatric HIV/AIDS care and treatment Children’s Clinical Centres of Excellence and international program offices in 11 countries across Africa and Eastern Europe.

 

Job Summary: The Information Technology Officer will mainly plan, design, implement, operate and monitor IT systems in line with the IT and organizational policy to meet organizational goals

 

Key Duties and Responsibilities:

Server administration: Install, configure, operate and maintain servers using the following technologies:

• Hyper-V virtualization
• Windows Server 2012 R2 configuration
• Active Directory, Group Policy, DNS, DHCP, print server, WSUS, Failover Clustering, Windows Server backup, file server etc
• SAN storage management
• Server hardware maintenance
• Exchange 2013 email server administration (load balanced Client Access Servers and DAG mailbox servers)

Networking: Design, install, operate and monitor the computer LAN, WAN and internet both at COE and regional offices:

• Network design and installation
• Switching and routing configuration
• Internet firewall configuration (Bandwidth management, VPN management, etc)
• Leased line and internet monitoring
• WLAN administration

Security administration: Ensure all IT resources are secured both physical and logically

• Firewall security management: Spam filtering, Web Application Filtering, Web and Application Firewall, State full Packet Inspection and Gateway Antivirus
• Antivirus administration: central antivirus server and endpoint management
• Encryption management
• Biometric attendance and access control systems and CCTV management
• Windows update server and client update management

Backup Administration: Manage online, offsite and offline backup backups using available systems

• Coordinate with offsite backup service provider to ensure that backups are running smoothly
• Run daily, weekly and monthly full or incremental internal offline backups
• Plan restoration of backups and regularly test the backups
• Perform backup contingency plans

Hardware and software maintenance:

• Perform onsite component replacements like RAM, hard disks, etc, and liaise with vendors for repairs of equipment that cannot be repaired locally
• Perform mass Operating System and software installation in liaison with user support assistant/helpdesk
• Printer monitoring, troubleshooting and billing

Telephony management:

• Alcatel PABX management and liaison with telephony vendor
• Call Center and CRM management
• Vonage box and Polycom management
• Online Teleconferencing platform management (Skype, GoTo Meeting, WebEx, etc)
• Sensaphone management
• Fax management

Database and Web administration:

• Maintain MySQL database back ends by performing regular database backups, checks and repairs
• Maintain web and application servers
• Provision/publish servers using high availability concepts like load balancing
• WordPress intranet site management

User training and mentorship:

• Regular user training at regional and district/health facility level
• Prepare online tests for users to test user knowledge in the existing IT infrastructure

IT Administration:

• Maintain an updated list of IT inventory, equipment the need repair and disposal
• Participate in procurement by providing technical specifications and evaluation of IT solutions
• Maintain a checklist for all IT systems to ensure continuous and uninterrupted support

Documentation:

• Installation and configuration documentation
• SOPs and policies documentation in liaison with the IT manager

 

Qualifications, Skills and Experience:

• The applicant must hold a degree in Computer Science or Information technology
• Five years of experience in Information Technology/Communication support, telephony systems, wide and local area networks including experience with common-carrier data networks; Microsoft and/or Cisco Network Certification or other network certification.
• Experience in Windows server configurations (ADDS, DNS, Group Policy, DHCP, print server, WSUS, Windows backup, etc), server virtualization, high availability and load balancing configuration and other windows server installations

 

How to Apply:

All suitably qualified and interested applicants should apply online at the link below.

 

Click Here

 

Note:

• Applications should include a cover letter, CV, daytime telephone contact, three traceable professional references and certified UNEB certificates as well as certified University Transcripts
• You must have at least a credit 6 in MATHEMATICS and ENGLISH at Ordinary Level (UCE).
• Only shortlisted candidates will be contacted for interview. Please note only shortlisted candidates will be contacted.

 

Deadline: 15^th September 2023

 

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