Job Title: Graduate Trainees (Several No Experience Job Opportunities)
Organisation: NCBA Bank Uganda Limited
Duty Station: Kampala, Uganda
About US:
NCBA Bank Uganda Limited, is a commercial bank in Uganda. It is one of the commercial banks licensed by the Bank of Uganda, the country’s central bank and national banking regulator.
Job Summary: The Graduate Trainee will offer required support to assigned units/ departments with the purpose of learning and consolidating knowledge through shadowing various staff members, participating in learning experiences, attending meetings in order to achieve a high level of competence and acquire the potential to become a next generation leader and take on substantive roles on successful completion of the program.
Key Duties and Responsibilities:
- Efficiently and effectively execute on assigned duties. Marketing/selling of bank products & Services to both potential and existing customers.
- Identify business improvement opportunities and communicate them to the assigned supervisor as applicable and by so doing actively contribute to the growth and development of the Bank’s business.
- Carry out duties assigned duties against laid down.
- processes and procedures, and within set limits and TAT. Participate as an active member in the Graduate Management Program.
- Observe all policies, procedures and demonstrate a way behaviors and values.
- Make sound judgments and make effective, timely decisions.
- Successfully manage and complete all assigned projects and assessments as set requirements.
- Commit to be available to work in any department within the Bank.
- Accurately maintain and update personal portfolio of evidence to ensure all learning received (both on and off the job) is captured over the program period.
Customer Experience
- Maintain high level customer service standards at all times.
- Maintain TAT in all areas of performance and a high customer service standards at all times, in the banking halls, written communication and on telephone.
- Offer timely and quality service as stipulated by Bank procedure, and report/ escalated appropriately on provided platforms.
- Ensure follow up on customer queries and provide feedback promptly at all times.
- Keep self-updated on existing and new products, to offer customers informed advice and cross sell appropriately.
Learning and growth 20%
- Ensure personal growth by continuous learning/training for self through E-learning, internal & external training activities. Career growth enhancement for self through personal development initiatives i.e. job shadowing to learn other roles.
- Take responsibility for and commit to continuous self- development throughout the 12-month duration of the program in order to achieve a high level of competence as outlined by the program specifications.
- Adopt to different working environments and team cultures.
- Work with assigned supervisor to maintain a performance
- rating of meet and preferably exceed set expectations. Attend and pass all core training prerequisites and programs within the specified time-frames.
- Willingly and continuously share knowledge and learning with program peers as well as coaches and program managers.
- Be positive and courageous and seek opportunities to learn and develop.
- Inspire and influence others.
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s Degree from a recognized university.
- At least two (2) principal passes at A ‘level/equivalent
- First grade at O ‘Level/equivalent (with at least a credit in Math and English) Uganda National
Competencies:
Technical Competencies
- Conceptual and Analytical Skills
- Ability to quickly grasp and understand systems and keen to detail
Behavioural Competencies
- Results and Achievement
- Oriented
- Personal Ethics
- Negotiation Skills
- Communication and Interpersonal Skills
- Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he leads.
- Must be honest, fair, just but firm with self, and of high integrity
- Must be a good negotiator, particularly in changing behaviour and work practices but always Win/Win.
- Well-developed oral and report-writing skills, ability to work with, lead and build motivated teams.
How to Apply:
All candidates who wish to join NCBA Bank are strongly encouraged to apply online at the link below.
Deadline: 10th August 2023
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