The Ugandan Jobline

Job Title:   Sales / Service Consultant

Organisation: Stanbic Bank

Duty Station:  Kampala, Uganda

About US:

Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary:  The Sales / Service Consultant will generate sales leads and take demand from personal customers for any banking matters ranging from product questions to customer account activities in order to deliver a positive client experience.

Key Duties and Responsibilities:

• Assesses client service requirements and resolves accordingly.
• Generates sales leads, builds new and maintains existing customer relationships for walk-in customers.
• Create, update/amend and migrates customer profiles on the appropriate bank digital channels as per laid down procedures.
• Attends to customer queries within set timelines and escalates those that cannot be resolved to relevant departments.
• Logs all queries, complaints and Queries on Salesforce.
• Follow up on pending queries logged for resolution and closure
• Resolves customer account amendment requests (e.g. contact and address as well as identification information, and account query resolution) as per defined procedures.
• Receives and verifies account amendment requests and uploads on CIMs for action by AMU (account changes, reactivation, freeze/unfreeze and lien marking).

Qualifications, Skills and Experience:

• The applicant must hold an undergraduate / Bachelors Degree in Business, Finance or any related field
• Three years of work experience in sales or customer service
• Previous experience in branch banking or contact center environment with good understanding of bank processes, policies and products.

Competencies:

Behavioral Competencies:

• Checking details
• Meeting Timescales
• Following Procedures
• Producing Outputs
• Upholding standards

Technical Competencies:

• Customer Understanding
• Product Knowledge
• Client Servicing
• Cross and Up-Selling
• Heart of Customer Experience

How to Apply:

All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity is encouraged to Apply Online by visiting Link below.

Click Here

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs