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Job Title:   IT Field Support Engineer (2 Fresher Jobs)   

Organisation: Streamline Health Tech

Duty Station:  Kampala, Uganda

About US:

Streamline Health Tech Company Ltd is a fast-growing health tech company that works to ensure that people at the bottom of the pyramid access quality and affordable healthcare. Through our products; Stre@mline HMIS and Ubuntu, we are changing the way caregivers provide healthcare. We believe that data saves lives and we leverage data to save lives.

Key Duties and Responsibilities:

• Provide IT support to Stre@mline clients
• Train Stre@mline users
• Work closely with other hardware engineers at Streamline Health Tech Co. LTD. to install, set up, test, and provide technical support to ensure Stre@mline is working well in the respective health facilities.
• Conduct a demo of how Stre@mline works to potential clients whenever you are called upon.
• Act as the primary point of contact for Stre@mline clients.
• Maintain a positive attitude to customers in the field and offer a strong customer focus
• Document technical issues faced in the field and publish them on the Streamline Health Tech Ltd blog
• Offer offsite support to clients through proper management of the ticketing system with clients
• Identify potential areas of interest to Stre@mline clients and advise accordingly on how to meet their needs.
• Advise Stre@mline clients on the required IT hardware infrastructure needs and work with the iStreams IT hardware shop if possible to supply those requirements.
• Bill clients and write invoices on behalf of Streamline Health Tech Co. Ltd for the work done in the field
• Build very good customer- Streamline Health Tech relations

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree in IT, Computer Science, or the equivalent
• Reasonable experience as an IT field engineer
• Excellent communication skills
• Technology savvy with a clear understanding of how information systems operate
• We have 2 core values: Exceptional customer support and continuous innovation. These are values that each of our staff must commit to.

How to Apply:

Please send your application letter and CV to HR@streamlinehealth.org

NB: Female candidates are encouraged to apply.

Deadline: 15^th August 2023

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