Job Title: Assistant Manager, Ticketing and Reservations
Organisation: Uganda National Airlines Company Limited
Duty Station: Entebbe, Uganda
Reports to: Manager, Ticketing and Reservations
About US:
Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019.
Key Duties and Responsibilities:
- Responsible for delivering direct sales targets of the company.
- Ensuring sales target set for all direct sales channels are achieved.
- Oversee the entire network’s ticketing and reservations staff and the Call Centre.
- Interpret and communicate work procedures and policies to employees where necessary.
- Resolve complaints and answer queries from customers regarding ticketing and reservations.
- Prepare weekly, monthly, and yearly reports.
- Make recommendations on how to improve direct Sales and services.
- Train new Sales Executives when needed in conjunction with commercial systems.
- Review and check the performance of ticketing and reservations agents such as the accuracy of their reports and records.
- Ensure that all ticketing and reservations agents and the call center are kept up to date with information circulated either via mail or notice boards.
- Ensure reconciliation of daily sales.
- Review resources available, determine skills needed for an effective workforce, and manage/coach the team to deliver the best results, including the provision of local training & development on new technology and equipment.
- In collaboration with the Ticketing & Reservation (T & R) Supervisor, ensure the highest level of customer service delivery is attained.
- Supervise and carry out appraisals for the T &R team.
- Monitor performance against targets and ensure actions are in place to achieve these targets.
- Monitor the call center and ensure compliance with the Service Level Agreement.
Qualifications, Skills and Experience:
- The applicant for the Uganda Airlines Assistant Manager, Ticketing and Reservations job must have a first degree in Social Science, Air Transport, and related courses.
- A minimum of five (5) years of airline experience in Airline Sales; two (2) of which should be at a supervisory level.
- Must have proven leadership skills in a multi-skilled environment.
- Must have proven experience managing people from diverse cultural backgrounds.
- Must have a good working knowledge of setting and monitoring budgets.
- Must have a proven ability in planning and prioritization of tasks.
- Must have the ability to understand and work within different cultures/environments.
- Must have excellent people skills with the ability to communicate and influence at all levels.
- Must have excellent IT Skills, including use of ICT packages i.e., Word, Excel, Powerpoint, Access.
How to Apply:
All candidates who wish to join Uganda Airlines in this capacity should apply online at the link below.
Deadline: 31st July 2023
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