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Job Title:    Supervisor Payments  

Organisation: Opportunity Bank (OBUL)

Duty Station: Kampala, Uganda

Reports to: Manager Payments and Remittances

About US:

Opportunity Bank Uganda Ltd (OBUL) is a member of Opportunity International, a global microfinance institution that provides access to financial services in 27 Countries globally serving over 2 Million customers with Savings, Credit and other transformational services aimed at transforming the lives of low income earners.

Job Summary:  The Supervisor Payments is responsible for the application and clearing of all payments and clearing transactions by checking and verifying with the available systems before uploading to the BOU systems and also support branches in all clearing and payments operations.

Key Duties and Responsibilities:

Operational Management and support:

• Process Inward and Outward Transactions – RTGS, EFTS, Cheques, SWIFT accurately as per the respective account’s instructions and draw all the necessary reports.
• Perform transaction verification of customer payments/ cheque data entries in line with the payments and clearing house rules and guidelines.
• Reconcile all Inward and Outward transactions on the suspense accounts on a daily while following up of any outstanding issues that are to be cleared.
• Ensure that service delivery is in line with compliance/risk rules, financial conditions, external and internal organizational standards.
• Monitor the cheque book requisition process and timely cheque book dispatch to branches.
• Support branches in all aspects of clearing, payments and remittance operations as well as handling enquiries from customers and other banks, while adhering to the controls in place under these services.
• Manage the daily operations and reconciliations of all remittances including URA, Over the counter Bill accounts etc, to ensure that accurate settlements are submitted to the service providers as per service level agreements.
• Assist in the continuous identification of process improvement areas and development of enhanced processes for existing processes/ procedures/ workflow and regulatory requirements.
• Ensure compliance to Anti-Money Laundering, Counter Terrorism Financing and Counter Proliferation Financing policies and procedures
• Performs other duties as may be assigned by the immediate Supervisor.

People management and development:

• Train staff on matters relating to payments, Remittances and cheque clearing covering general bank standards and regulatory requirements
• Liaise with Head of Operations/ Manager Payments to coordinate the training and development of training materials for the cause.
• Conduct on job training/coaching for subordinate staff and recommend training interventions where need be

Additional duties

• Liaise with regulatory bodies and other financial institutions regarding the relationship we hold with them.
• Attend all clearing house and other meetings as may be required.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree in Commerce, Business Administration, Economics, Statistics or business-related courses.
• Three years of experience in the banking sector having covered / worked in any of the different areas of the bank such as banking operations, Compliance and Finance with at least 2 years’ experience in branch operations.
• Good analytical skills to analyze, interpret, resolve and change workflow and improve productivity
• Strong inter-personal and leadership skills to lead staff and manage customers effectively.
• Good knowledge of MICR system operations
• Prior experience in a similar role within the banking industry is an added advantage.
• Strategic management skills
• Planning and organization
• Resilience (high degree of self-confidence to withstand criticism of the Operation processes)
• Analytical skills
• Ability to work with the cheque point system, word processing and spreadsheets
• High attention to details and accuracy
• Good customer service skills
• Ability to work effectively in a team environment
• Good organizational skills
• Acceptable written and verbal communication skills
• Good computer literacy is a must.

NB: Opportunity Bank is an equal opportunity employer. All qualified candidates are encouraged to apply, regardless of disability, gender, marital status, religion and ethnicity.

How to Apply:

All suitably qualified and interested candidates should send their signed application letters together with their resume to recruitment@opportunitybank.co.ug

Deadline: 17th July 2023.

NB: Applications submitted after the deadline shall not be accepted

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