Subscriber Verification Supervisor Jobs – MTN Uganda Limited

Job Title:   Subscriber Verification Supervisor

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Manager Subscriber Verification

 

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

 

Key Duties and Responsibilities:

  • Assessment of the SIM Verification Back Office workflows and propose recommendations for improvement of efficiencies using best practices to simplify procedures, enhance performance, reduce costs, and increase work quality.
  • Act as a support link to S&D on ensuring that KYC requirements are adhered to during SIM registration.
  • Support internal and external audit activities.
  • Manage and support all aspects of the Team Leader performance to ensure that they achieve their full potential.
  • Provide monitoring and coaching and support to Team Leaders.
  • Identify and address formal and informal needs assessment for Team Leaders
  • Submit performance management reports highlighting adherence to the different key performance indicators.
  • Manage the Subscriber document verification and storage process.
  • Oversee the management of electronic and/or paper-based subscriber registration information
  • Identification and development of needed operational policies, procedures and processes.
  • Review and update of existing policies, procedures and processes to assess their relevance to the current Subscriber Verification needs.
  • Conduct bi-annual employee satisfaction surveys to identify areas of improvement and develop motivational programs to keep morale and retention high.
  • Development of relevant and meaningful R&R programs.
  • Effective communication of the business strategies.
  • Participate in the direct recruitment of the Team Leaders and the administrators.
  • Develop an effective induction program for both the administrators and the Team Leaders.
  • Develop and manage the implementation of the SIM Verification Back Office training plans.
  • Issuing disciplinary for non-adherence to the PPP.
  • Develop and evaluate Service level agreements with key supporting business units (both internal and external service providers that is; S&D, IT, NWG, CM&T, HR, Workforce, and recruitment agencies.
  • Recommend and or develop solution-based initiatives with the key supporting business units to improve efficiencies within the Subscriber Verification area.
  • Assessment and planning for the care and development of the archive collection.





Qualifications, Skills and Experience:

  • The applicant for the MTN Uganda job must hold a bachelor’s degree in a Business Discipline
  • Three to five years of experience in a Service environment at a Leadership level
  • Computer proficiency, with high levels of spreadsheet and other data-analysis capabilities
  • Information and records management
  • Excellent inter-personal skills
  • Attention to detail
  • Troubleshooting and problem-solving skills
  • Ability to take timely and informed decisions
  • Good communication skills
  • Willingness to work under a high-demand environment with competing deadlines and priorities
  • Flexibility and ability to work under minimum appreciation
  • Exposure to a compliance environment would be an added advantage
  • Ability to work in a cross-functional manner

 

NB: Female applicants are strongly encouraged to apply.

 

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.

 

Click Here

 

Deadline: 26th July 2023

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Date Posted 2023-07-21
Valid Through 2023-07-26
Employment Type FULL_TIME
Hiring Organization MTN Uganda Limited
Job Location Kampala, Kampala, Kampala, 0256, Uganda

Related Jobs