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Job Title:   Manager – GSM Products & Services   

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Senior Manager – Enterprise Products & Marketing

 

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

 

Key Duties and Responsibilities:

Product Management

Manage each Product through its Lifecycle, by:

• Support the achievement of the revenue targets of the products
• Migration of customer from “old” product to the “new” product
• Support the sales team with regards to training of the product
• Competitive (local and global) benchmarking
• Identification of new revenue / new product opportunities
• Analyze product value chains

New Product Development

• Ensure product development projects are defined and driven to completion on time and on budget
• Ensure that for each new product processes are established to constantly measure the product against the business case.
• Ensure that the scope and user specification requirements as well as delivery success criteria are agreed with the technical team for development of the product
• Manage existing product portfolios.
• Ensure that all appropriate processes for the smooth management of the product exist and are adhered to
• Input learning/ideas into the product development cycle, product lifecycle management, including proposing when to terminate an existing product

Pricing and Sales Support

• Work with the pricing teams to understand the underlying cost of sales and other costs components to maintain the costing model and identify new ways in which the margin could be improved
• Engage with sales management to agree on collaboration and prioritisation to meet revenue targets
• Support the successful conclusion of large or strategically important deals with product knowledge
• Adding new products, removing obsolete and discontinued products, and support in adjusting rates on the Company rate card, on a periodic basis when underlying COS changes occur
• Support the management and evaluation of product revenue targets

Research and Marketing

• Support the segment team on the execution of the ’go-to-market’ strategy for each product and market
• Support the proposal and implementation of special promotional campaigns on targeted products
• Competitive analysis per infrastructure product set
• Contribute to market research

Information sharing and reporting

• Prepare reports on request
• Recommend additional information that may be included in monthly and quarterly reports
• Consolidate key information and translate this into meaningful intelligence for submission to Senior Management
• Review and provide input to MTN Business Solutions policies & procedures, making recommendations as necessary.
• Keep abreast of technical updates relating to statutory and IT industry issues and ensure compliance

Customer Relations and Satisfaction

• Liaise with the various customers on their products and services support requirements
• Resolve complaints and escalate queries with regards to the products
• Provide input on request from other MTN functional areas
• Align service delivery to changing environment
• Understand customer needs and develop and fine-tune systems accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
• Put contingency plans in place to prevent delays and enhance the customer experience
• Adopt a proactive approach to prevent problems from arising in the future
• Drive continuous improvement as an important element of service delivery

Quality Management and Improvement

• Ensure compliance to rules and procedures for optimal financial management
• Input into the establishment of systems and sound practices in order to comply with best practices, legislation or other regulations/ guidelines
• Work consistently according to standard operating procedures
• Ensure appropriate levels of operational performance by the teams that service the portfolio, such as installations, support, billing etc.
• Understand and communicate the consequences of not maintaining quality focus
• Seek feedback from clients/ stakeholders and continuously seek ways of improving on quality and customer service standards
• Ensure all operational plans by management for department are implemented within agreed deadlines

Project Management

• Develop and drive the execution of agreed projects
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model
• Risk management

Supervisory / Leadership / Managerial Complexity:

• Evaluate and assess project team performance
• Train and develop respective stakeholders to be able to use resources optimally and enhance performance
• Enforce a customer centric approach
• Build employee relations and collaborative teamwork
• Manage Employment Equity and diversity
• Actively manage non-performance
• Build professionalism, loyalty and commitment to the organisation
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self-insight and flexibility to adapt to different situations
• Manage boundaries that separate units in order to optimise workflow and

Live the MTN Brand – change and influence employees’ behaviour

• Creativities (improvement/innovation inherent) Indicates the potential for improvement and / or innovation inherent in a position.
• Identify and build strong relationships with product partners
• Ensure accurate business intelligence and monitoring to influence product strategy
• Keep abreast of developments in technology innovations to feedback to the Product Lifecycle to create competitive differentiation
• Close collaboration with strategy development within MTN Group

 

Vulnerabilities (control span)

• Business expectations vs. the delivery reality
• Inability of sales teams to comprehend the full range of MTN’s offerings
• Evolution of technology
• Ineffective support / resistance from key stakeholder
• Integrity of MTN operational data
• Budgetary constraints that impact on the short- and long-term plans that are being devised
• Speed to market
• Reliance on the stability and availability of systems
• Non-achievement of turnaround times
• Inappropriate processes resulting in delayed service to customers.

Qualifications, Skills and Experience:

• The applicant for the MTN Uganda job must hold a B.Sc. degree in Telecommunications, Electrical Engineering, Computer Engineering, Software Engineering or similar
• Post graduate Degree or Diploma in Marketing, Communication, Finance, Customer Success or related is advantageous
• At least five years of experience in area of specialisation, with experience in supervising/managing others
• Experience working in a medium to large organization
• At least five years of experience in the ICT industry
• At least five years of product management leadership
• At least five years of Technology sales experience and Pre-sales support
• High level presentation experience
• Telecommunications industry experience will be highly advantageous
• Negotiation skills
• Management skills
• Presentation and Communication skills
• Ability to work in high pace rapidly changing environment
• Business planning skills
• Document writing
• Training skills

 

Personal Attributes

• Ability to work in high pace rapidly changing environment;
• Business planning skills;
• Document writing; and
• Managing projects across multiple departments.
• Effective Communicator
• Customer focused
• Integrity
• Accountability
• Open minded
• Task oriented
• Initiative
• Cope under extreme pressure

 

NB: Female applicants are strongly encouraged to apply.

 

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.

 

Click Here

 

Deadline: 28^th July 2023

 

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