Several No Experience Customer Service  Jobs – Call Centre Agent – Unifi Africa

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Job Title:   Call Centre Agent  (Several No Experience Customer Service  Jobs)   

Organisation: Unifi Africa

Duty Station:  Kampala, Uganda

 

About US:

Unifi is a fast-growing financial technology company currently operating in Zambia, Tanzania and South Africa and most recently Uganda. Unifi Uganda delivers personal lending products from branch-based channels, utilising internally generated software and lending products backed by internal IT and data analytics teams.

 

Job Summary: We are looking for energetic individuals with a good understanding of customer service principles and best practices to form part of our customer service call centre team.

 

Key Duties and Responsibilities:

Operational

  • Answer incoming calls and respond to clients.
  • Manage and resolve client’s complaints
  • Sell and market Unifi Credit products to customers.
  • Identify and escalate issues to supervisors.
  • Provide product and service information to clients.
  • Research required information using available resources.
  • Research, identify, and resolve client’s complaints using applicable system.
  • Process, queries, and applications (Employment verification, New employer and Data check).
  • Route calls to appropriate personnel.
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends to clients calls.
  • Follow up and encourage clients to make timely loan repayments/payables/arrears.
  • Complete call logs and reports.

Other

  • Actively participate in all brand awareness and marketing activities
  • Maintain thriving relationships with customers and stakeholders.
  • Make Unifi a fun place to work!


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Qualifications, Skills and Experience:

The applicant should have relevant qualifications

 

How to Apply:

All prospective applicants should send their updated CVs to: careers@ug.unifi.credit

 

Deadline: 23rd June 2023

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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